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October 20, 2004 —A team of professional
assistants from the CNR Health Care Network in New York
City received American Management Association’s (AMA)
2004 Innovation Award for Administrative Professionals.
Marion Hogarth, a representative of the team, was on hand
during the 12th Annual Administrative Professionals Conference
in Las Vegas, Nevada, to receive a specialized plaque recognizing
the group’s contributions at CNR and to the local
community for which it provides services. Ms. Hogarth received
an all-expenses-paid trip to the conference in October compliments
of AMA.
AMA’s Innovation Award for Administrative Professionals
celebrates outstanding examples of creative problem solving
and innovation in administrative support. The primary purpose
of the Award, now in its sixth year, is to serve as an inspiration
to administrative professionals as they advance in their
professional development and seek new knowledge and skills.
Ms. Hogarth represents a group of administrative professionals
from CNR’s Health Care Network, a consortium of facilities
distributed throughout Brooklyn, Queens and the Bronx. CNR’s
Health Care Network is a voluntary, not-for-profit organization
that collaborates with other community health service providers
to deliver a full range of continuing care services to the
elderly, frail and chronically ill. These include adult
day health care, long-term home health care, AIDS home care,
rehabilitation, nursing home and hospice care.
Several years ago, Ms. Hogarth and her colleagues created
the CNR Health Care Network Administrative Council to unify
internal customer services for staff in all their offices
throughout the city. In an effort to encourage a spirit
of camaraderie, the Council organized a small but successful
holiday gift giving project to raise money to buy clothes,
food and toys for six needy families in their servicing
community. The next year they more than doubled their altruistic
reach. The project is now in its fourth year.
“Who would have thought that helping others would
be so rewarding,” said Ms. Hogarth, in accepting the
Innovation Award. “It was amazing to see that such
a simple idea had created such a ripple. It involved so
many—our clients, our residents and our staff. This
simple idea has taught us how to work as a team; it has
improved our internal customer relations and also taught
us some organizational skills and, of course, the Council
felt a tremendous sense of accomplishment,” Hogarth
said.
“On behalf of the entire Administrative Council of
CNR Health Care Network, I would like to thank the American
Management Association for the recognition. We are thrilled
to received this prestigious award and know that it will
give us the motivation to work hard in achieving our goal
of providing for 20 families this holiday season,”
Hogarth said.
The application deadline for AMA’s 2005 Innovation
Award is June 8, 2005. Entries will be judged on the basis
of documented positive results related to at least one of
the following: cost savings, efficiency, productivity, problem
solving, problem prevention, employee morale, accuracy and
integrity of operations, customer satisfaction, organizational
effectiveness and organizational communication.
To be eligible for the award, the innovation must have
been developed and implemented by administrative professionals
and must provide tangible, sustainable and replicable examples
of excellence that can assist others facing similar work
and productivity issues. The innovation also must have been
implemented for at least six months prior to the application
deadline.
About AMA
American Management Association is the world‘s leading
membership-based management development organization. Since
1923, it has provided valuable and practical action-oriented
learning programs to business professionals at every stage
of their careers. More than 500,000 AMA customers and members
a year learn new skills and behaviors, gain more confidence,
advance their careers and contribute to the success of their
organizations through a wide range of AMA seminars, conferences
and executive forums, as well as through AMA books and publications,
research, online learning and self-study courses. For more
information, visit www.amanet.org.
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