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Business Writing
101 Ways to Captivate a Business Audience
The business speaker's guide to giving presentations that sizzle -- with 101 creative ways to turn up the heat!
11 Laws of Likability
When you're networking, you need them to like you…really like you.
AMA Handbook of Business Documents
Guidelines and Sample Documents That Make Business Writing Easy
AMA Handbook of Business Writing
An indispensible desktop reference for every business professional!
Anatomy of Persuasion
A unique analytical thinking process anyone can use to organize and present information in a persuasive way.
Artful Persuasion
Fresh insights and practical guidelines peel away the mystery behind the elusive art of persuasion.
Beyond Buzz
People are talking...but are they talking about your product?
Black Belt Negotiating
Hiiiii-ya! This book trains readers in the secrets of the martial arts, to engergize their negotiating skills.
Communication Problem Solver
When what you've got is a failure to communicate, business breaks down. Here's a process managers can use to connect with their people.
Communications Skills for Project Managers
No project can be successful when people aren't informed.
Corporate Conversations
Sending the right message...in exactly the right way.
Elements of Influence
It can be found in a smile, a handshake, or a friendly chat. Knowing how to influence others is a crucial element of success.
How to Become a Better Negotiator
A fast, powerful guide to getting what you want every time.
How to Prepare, Stage, and Deliver Winning Presentations
Great ideas deserve great presentations -- and this book shows readers exactly how to deliver!
How to Tell Anyone Anything
A painless new approach to communication anyone can use to make the most challenging conversations productive and stress-free!
How to Write Fast Under Pressure
When the clock is ticking and the page is blank, this book provides fast answers for those writing under pressure.
Just Listen
The skills you need to get through to anyone—when a job, a sale, a deal, or a relationship hangs in the balance.
Language of Success
Master the elusive art of clear, concise, and effective writing.
Lead with a Story
Forget facts, figures, and PowerPoint slides—well-crafted stories deliver business concepts simply and powerfully.
Leader as Communicator
Strong leaders communicate in many ways -- and with profound effects!
Lost Art of the Great Speech
It's not all in the delivery. Here's expert guidance on how to write a dynamic speech.
Managing Your Mouth
Master the art of one-on-one communication.
People Styles at Work...And Beyond
The best-selling guide to working well with different people, completely updated and revised!
Persuasion IQ
Are you a persuasion expert? Or do you need to boost your Persuasion I.Q.? This book gives you the skills you need to become a master persuader... and achieve anything your heart desires.
Persuasive Business Proposals
Now in a third edition—the bestselling guide to writing better proposals and landing more clients.
Persuasive Business Proposals
Use the latest technology and techniques to craft winning proposals.
Power of Positive Criticism
Here's some invaluable, hands-on guidance on a very touchy subject.
Powerful Proposals
You know your company offers the best products and services. But first you've got to get clients and customers.
Presentation Skills Workshop
Second in an outstanding series for corporate trainers: a tool kit for designing and delivering presentation-skills workshops.
Punctuation at Work
Proper punctuation isn't just for school teachers—it's for anyone in the workplace who wants to communicate professionally...and clearly!
Questions That Sell
Learn to ask powerful questions that generate more sales!
Real Influence
No manipulation, no capitulation—how to bring true influence to everything you do.
Say What You Mean/Get What You Want
An insightful new guide to assertive communication.
Speak to Win
Personal success expert Brian Tracy helps readers master the art of the winning speech -- and use it to improve every aspect of their lives.
StreetSmart Negotiator
Proven negotiation tactics for the real world.
Tell Me How I'm Doing
If you don't have anything nice to say, you still need to say something. Here's how.
Voice of Success
Every woman needs a voice of her own. This is the book that will help every reader put more authority behind her words.
Voice Power
Like a Dress for Success for the speaking voice, this unique self-help book shows how to use "voice strategy" to succeed.
Whoever Tells the Best Story Wins
Once upon a time, the most powerful communications tool was the art of storytelling. This book shows that it still is.
Write Up the Corporate Ladder
Best-selling authors show how to produce clear, concise writing that gets results!
Communication Skills
101 Ways to Captivate a Business Audience
The business speaker's guide to giving presentations that sizzle -- with 101 creative ways to turn up the heat!
AMA Handbook of Business Documents
Guidelines and Sample Documents That Make Business Writing Easy
AMA Handbook of Business Writing
An indispensible desktop reference for every business professional!
Anatomy of Persuasion
A unique analytical thinking process anyone can use to organize and present information in a persuasive way.
Artful Persuasion
Fresh insights and practical guidelines peel away the mystery behind the elusive art of persuasion.
Beyond Buzz
People are talking...but are they talking about your product?
Black Belt Negotiating
Hiiiii-ya! This book trains readers in the secrets of the martial arts, to engergize their negotiating skills.
Communication Problem Solver
When what you've got is a failure to communicate, business breaks down. Here's a process managers can use to connect with their people.
Communications Skills for Project Managers
No project can be successful when people aren't informed.
Corporate Conversations
Sending the right message...in exactly the right way.
Elements of Influence
It can be found in a smile, a handshake, or a friendly chat. Knowing how to influence others is a crucial element of success.
How to Become a Better Negotiator
A fast, powerful guide to getting what you want every time.
How to Prepare, Stage, and Deliver Winning Presentations
Great ideas deserve great presentations -- and this book shows readers exactly how to deliver!
How to Tell Anyone Anything
A painless new approach to communication anyone can use to make the most challenging conversations productive and stress-free!
How to Write Fast Under Pressure
When the clock is ticking and the page is blank, this book provides fast answers for those writing under pressure.
Just Listen
The skills you need to get through to anyone—when a job, a sale, a deal, or a relationship hangs in the balance.
Language of Success
Master the elusive art of clear, concise, and effective writing.
Lead with a Story
Forget facts, figures, and PowerPoint slides—well-crafted stories deliver business concepts simply and powerfully.
Leader as Communicator
Strong leaders communicate in many ways -- and with profound effects!
Lost Art of the Great Speech
It's not all in the delivery. Here's expert guidance on how to write a dynamic speech.
Managing Your Mouth
Master the art of one-on-one communication.
Persuasion IQ
Are you a persuasion expert? Or do you need to boost your Persuasion I.Q.? This book gives you the skills you need to become a master persuader... and achieve anything your heart desires.
Persuasive Business Proposals
Now in a third edition—the bestselling guide to writing better proposals and landing more clients.
Persuasive Business Proposals
Use the latest technology and techniques to craft winning proposals.
Power of Positive Criticism
Here's some invaluable, hands-on guidance on a very touchy subject.
Powerful Proposals
You know your company offers the best products and services. But first you've got to get clients and customers.
Presentation Skills Workshop
Second in an outstanding series for corporate trainers: a tool kit for designing and delivering presentation-skills workshops.
Punctuation at Work
Proper punctuation isn't just for school teachers—it's for anyone in the workplace who wants to communicate professionally...and clearly!
Questions That Sell
Learn to ask powerful questions that generate more sales!
Real Influence
No manipulation, no capitulation—how to bring true influence to everything you do.
Say What You Mean/Get What You Want
An insightful new guide to assertive communication.
Speak to Win
Personal success expert Brian Tracy helps readers master the art of the winning speech -- and use it to improve every aspect of their lives.
StreetSmart Negotiator
Proven negotiation tactics for the real world.
Tell Me How I'm Doing
If you don't have anything nice to say, you still need to say something. Here's how.
Voice of Success
Every woman needs a voice of her own. This is the book that will help every reader put more authority behind her words.
Voice Power
Like a Dress for Success for the speaking voice, this unique self-help book shows how to use "voice strategy" to succeed.
Whoever Tells the Best Story Wins
Once upon a time, the most powerful communications tool was the art of storytelling. This book shows that it still is.
Write Up the Corporate Ladder
Best-selling authors show how to produce clear, concise writing that gets results!
Customer Service
101 Activities for Delivering Knock Your Socks Off Service
The ultimate activity guide to mastering the art of exceptional customer service.
101 Activities for Delivering Knock Your Socks Off Service
The ultimate activity guide to mastering the art of exceptional customer service.
All Customers Are Irrational
For improving customer loyalty, the best ideas are rarely the most logical.
Award Winning Customer Service
Fast answers for busy readers responsible for ensuring great customer service.
Behavioral Advantage
Dealing business-to-business? You need to be on your best behavior.
Coaching Knock Your Socks Off Service
Witty and easy to read...shows how to apply vital coaching skills in customer service arena.
Customer Service Management Training 101
Great customer service depends on great customer service MANAGEMENT.
Customer Service Training 101
From the first impression to the last "thank you,? great service is the hallmark of great companies—like yours.
Delivering Knock Your Socks Off Service
An all new, updated edition of the book that's been helping to knock customers' socks off for 20 years.
Exceptional Service, Exceptional Profit
“Filled with treasure and big ideas, this book will help you become exceptional.” – SETH GODIN
Great Customer Service on the Telephone
Quick-reading guide shows the best ways to handle customers on the phone.
Kindness Revolution
Re-energizing a company's customer service -- and inspiring greater customer loyalty --using the power of kindness.
Knock Your Socks Off Answers
Solving customer nightmares and soothing nightmare customers.
Loyalty Advantage
Build company loyalty from the inside out.
Managing Knock Your Socks Off Service
The best-selling customer service management book is back and better than ever...with new tips, strategies, and examples!
Real-Time Contact Center
New technology and best practices to turn your contact center into a revenue generator.
Secret Service
What's the big secret to giving great customer service?
Strategic Customer Service
A new approach to customer service that will transform the entire organization...and create true competitive advantage.
What to Say to a Porcupine
An entertaining, instructive collection of fables that will inspire the kind of customer service that keeps people coming back!
Who's Your Gladys?
Compelling customer service practices all your customers—even Gladys—will thank you for!
Winning Behavior
How do the best companies consistently outstrip their competitors? It's all a matter of behavior.
Finance and Accounting
Accounting and Financial Fundamentals for NonFinancial Executives
A nuts-and-bolts primer that even the "accounting challenged" will be able to put to use immediately.
Accounting Demystified
At last, an accounting book for the numerically challenged.
AMA Handbook of Financial Risk Management
Because all business is risky business.
Blueprint for Corporate Governance
Innovative strategies to help managers focus on -- and work to increase -- shareholder value.
Buyout
A comprehensive look at the Management Buyout--from initial dream to final success.
Complete Equipment-Leasing Handbook
A combination of the most authoritative handbook and most complete toolkit on equipment leasing.
Cost Management Toolbox
How to use financial information to strategically manage costs.
Essentials of Finance and Accounting for Nonfinancial Managers
Based on the bestselling AMA seminar, a nuts-and-bolts guide to the dollars-and-cents issues that drive your organization!
Mergers and Acquisitions from A to Z
When it comes to mergers and acquisitions, the devil is in the details. Now in a new edition, this is THE guide to getting M&A deals done right.
Million-Dollar Financial Advisor
Learn from the best in the business.
Million-Dollar Financial Services Practice
The proven, step-by-step system ambitious financial advisors need to build and grow their business!
Rethinking Risk
It's risky business...
Smart Financial Management
The practical financial know-how that smaller businesses need.
Technical Analysis of Stock Trends
The original. The best. The bedrock of modern market investing, updated for the next generation
Human Resource Management
101 Strategies for Recruiting Success
Proven ways to reel in great talent!
AMA DISC Survey
The American Management Association's own "personal styles survey" that focuses on the various ways in which people approach their work and relate to others within their organization.
Auditing Your Human Resources Department
Now updated! A powerful HR self-assessment process that helps highlight strengths, improve weaknesses—and dispel outside scrutiny.
Blog Rules
Averting corporate catastrophe in the "blogosphere."
Complete Guide to Conflict Resolution in the Workplace
How to design a complete conflict resolution system and develop the skills to implement it.
Complete Guide to Performance Appraisal
Everything you need to develop, create or improve, implement, and manage a performance appraisal system that actually helps improve employees' work.
Complete Human Resources Writing Guide
The first writing manual designed especially for the needs and job requirements of HR professionals.
Creative Training Idea Book
Recognized expert Robert W. Lucas takes training to new levels of fun, participation, and results.
Diversity Training Activity Book
An empathetic, practical guide for creating a more open-minded, understanding workplace.
e-Learning 2.0
A fool-proof guide to the good, the bad, and the ugly about e-learning and how to make it work for any company.
Employee Recruitment and Retention Handbook
Today's best workers are demanding more before signing on--and requiring more to stay. How does a company find and hang on to great talent?
Ensuring Fairness in Health Care Coverage
It's hard to decide what's fair and what's not when providing employee health care coverage. This book shows how to make the best choices.
Everything HR Kit
What's that? You don't have an HR department? Or, you ARE the HR department? This is the one-stop resource you've been looking for.
Field Tested
Organizations that hire veterans have an unquestionable edge in the market place. Here's how to do it right.
First-Time Trainer
State-of-the-art tools for getting employees on board, engaged, and ready to learn.
How to Develop a Personnel Policy Manual
Hundreds of clear, sound, accurate policies in a completely updated edition.
How to Develop an Employee Handbook
How to create a clear, complete, and legally sound handbook for employees.
HR Answer Book
Fully updated advice on hundreds of critical human resources topics!
HR from the Heart
"Libby Sartain talks to us with wit, great examples, and tough love."-- Beverly Kaye, author, Love 'Em or Leave 'Em and Up Is Not the Only Way.
Instant Messaging Rules
Instant Messaging is a powerful business communications tool, but it can get companies into a big mess—quickly.
Instructional Design for Action Learning
A facilitator's guide to delivering learner-based training that really works.
Investing in Your Company's Human Capital
"A thorough explanation of human investment options from which an executive can make a better decision." -- Jac Fitz-enz, from the Foreword
Lean but Agile
Powerful strategies for streamlining your staff and the work they do.
New HR Analytics
A crystal ball into the future value of your organization's human assets.
New Human Capital Strategy
A step-by-step plan for systematically improving the value of an organization's most crucial asset: its people.
New Workforce
Think beyond today's human resources issues...and into the future.
Perfectly Able
An inspiring, practical guide for incorporating disability into any organization's diversity program.
Roadmap to Strategic HR
A practical process for turning human resources into a crucial component of success -- from an HR professional who really did it!
ROI of Human Capital
How do you quantify the value of employees? Very carefully.
Strategic Staffing
The updated edition of this invaluable guide- co-published with the Society for Human Resource Management.
Trainer's Handbook
The American Management Association guide to effective training.
Training on Trial
The defendants—corporate training programs—are hereby charged with failing to deliver results. Is yours guilty?
Transforming Performance Measurement
You can't accurately gauge your company's performance if you don't know what -- or how -- to measure.
Trouble with HR
What to do when HR's old tricks for finding talent don't work anymore.
Understanding Action Learning
How to combine theory and practice for optimal adult learning.
What CEOs Expect From Corporate Training
In creating new workplace learning models, trainers must consider the expectations of the company's most important stakeholders.
Writing Effective Policies and Procedures
A step-by-step resource for clear communication of all types of policies and procedures.
Information Technology Management
Blissful Data
There's no shortage of information at most companies. The ability to do something with it is another story.
Blog Rules
Averting corporate catastrophe in the "blogosphere."
Corporate Portals
A look inside enterprise portals, the new technology that gives employees one-stop access to ALL their company's information resources.
Debugging
The rules of battle for tracking down -- and eliminating -- hardware and software bugs.
Enterprise Knowledge Portals
Combining true knowledge management with the latest in portal technology, the next wave in information access is here.
Get-Started Guide to M-Commerce and Mobile Technology
A plain-English primer on building your company's presence in the mobile marketplace.
Green Tech
A comprehensive guide to reducing any organization's electronic waste.
Instant Messaging Rules
Instant Messaging is a powerful business communications tool, but it can get companies into a big mess—quickly.
Mobile Technology Question and Answer Book
Answers to every business professional's questions about the wireless revolution--in a reader-friendly, use-it-now format.
Power of Convergence
Go beyond simple alignment to maximize the role, impact, and value of technology in your organization.
Interpersonal Skills
11 Laws of Likability
When you're networking, you need them to like you…really like you.
Beyond Success
What do you do when you get everything you've worked for... but you still aren't happy?
Business Tale
Corporate...with a conscience.
Career Clinic
For those who long for their "dream job," a dose of wisdom from those who've found theirs.
Crunch Point
Personal success expert Brian Tracy gives readers a proven action plan for getting the job done when the pressure is on.
Cultural Intelligence Difference
IQ, EQ, and now…CQ! A proven way to measure cultural intelligence, with strategies for pushing the score higher.
Disagreements, Disputes, and All-Out War
Simple, powerful techniques for resolving even the most difficult- and destructive- of conflicts.
Elements of Power
Power comes from within and from without. How to tap its many sources.
EQ Difference
Emotional intelligence is a prized quality and valuable asset in any organization. Here's how to make it work for you.
Etiquette Edge
Enhance working relationships to build career advantage!
Face It
Conquer fear -- before it overwhelms your workplace.
Focal Point
The Wall Street Journal business bestseller with over 50,000 copies sold!
Girls' Guide to Power and Success
"Savvy advice and dynamic strategies to help women defy limiting assumptions."-- National Women's Review
Goal Setting
The ultimate key to success is setting goals. This book makes you an expert.
How to Tell Anyone Anything
A painless new approach to communication anyone can use to make the most challenging conversations productive and stress-free!
Increase Your Influence at Work
When you speak at work…does anyone listen?
It Factor
Don't "lose them at 'hello'"!
Joy of Retirement
The one guide that proves that the best part of life begins after 50.
Just Listen
The skills you need to get through to anyone—when a job, a sale, a deal, or a relationship hangs in the balance.
Laws of Charisma
When you speak…are people influenced?
Managing Brand You
The ultimate guide that will help readers define themselves, achieve their goals, and make the right kind of lasting impression.
Managing Your Mouth
Master the art of one-on-one communication.
Maximum Influence
"The most complete work on persuasion and influence I have ever read." -- Robert G. Allen, author, Nothing Down and Multiple Streams of Income
More Time for You
Take charge of your day and get more out of it!
Operation Excellence
Want to be all you can be in your professional and personal life? Here's your own personal drill sergeant.
Other Kind of Smart
"Harvey shows us how to overcome barriers that stand in the way of reaching our true potential.?— Robin Sharma, author of The Monk Who Sold His Ferrari
People Styles at Work...And Beyond
The best-selling guide to working well with different people, completely updated and revised!
Personal Brilliance
A book that shows how anyone can create and enjoy spectacular success!
Portable Mentor
When it comes to on-the-job strategies and savvy career advice, you can take it with you.
Power Etiquette
No-nonsense guidance to a crucial set of personal career skills.
Power of a Positive Attitude
"An outstanding practical guide showing how positive attitude can positively influence and enhance your personal life and businesss career." -Dr. Quinn Mills, Harvard University
Power of Charm
Learn how to master an elusive but crucial skill from personal success expert Brian Tracy.
Power of Presence
Presence: You know it when you see it, but what exactly is it? And how can a person get more of it?
Questions That Work
A fresh, impassioned guide on the art of question-asking--with powerful examples to use in every workplace situation.
Real-World Time Management
An indispensable plan for creating more time- and less stress.
Reinvention
From success expert Brian Tracy...a guide for anyone looking for success, fulfillment, and a fresh start!
Resilience at Work
The key to bouncing back from any negative situation.
Say What You Mean/Get What You Want
An insightful new guide to assertive communication.
Smarts
You can't fight your basic nature. But if you can understand it, you can succeed.
Social Style/Management Style
The key to making your "social style" work for you in a professional environment.
Speak to Win
Personal success expert Brian Tracy helps readers master the art of the winning speech -- and use it to improve every aspect of their lives.
Survival Guide for Working with Bad Bosses
For anyone stuck with the "boss from hell," here's a must-have manual.
Survival Guide for Working with Humans
A down-to-earth, practical approach to making work and business relationships more successful.
Time Power
Now in paperback, Brian Tracy shows readers how to get more out of the time they have while they watch their productivity--and income-skyrocket !
Time Trap
The trusted time management guide readers turn to... when time isn't on their side.
True Greatness
An exciting new paradigm for career success and personal satisfaction.
Voice of Success
Every woman needs a voice of her own. This is the book that will help every reader put more authority behind her words.
Voice Power
Like a Dress for Success for the speaking voice, this unique self-help book shows how to use "voice strategy" to succeed.
Working with Difficult People
Extensively updated, a must-have guide to handling the most challenging coworkers.
Leadership
108 Skills of Natural Born Leaders
A refreshingly different look at an old question: Are leaders born or made?
78 Important Questions Every Leader Should Ask and Answer
"Q: What's the one skill that every great leader needs to have? A: The ability to ask and answer the right questions"
AMA Handbook of Leadership
More than ever, leadership is the key to a thriving business. It's time to learn from the best.
Bible on Leadership
"Moses on vision. John the Baptist on communication skills. Queen Esther on political know-how. Great leaders from the Bible have powerful lessons to teach today's
Growing Your Company's Leaders
By making succession management a part of business strategy, companies will always be able to fill key leadership positions.
How the Best Leaders Lead
Lead yourself—and your company—into the future with these powerful, proven leadership strategies from Brian Tracy.
John F. Kennedy on Leadership
Now in paperback, the lessons we can take from a beloved President...and an unforgettable leader.
Lead by Example
Get people to follow your lead by giving them a reason to believe in you.
Lead with a Story
Forget facts, figures, and PowerPoint slides—well-crafted stories deliver business concepts simply and powerfully.
Lead with Purpose
Does your company know where it's going?
Lead Your Boss
A guidebook for those who have the vision and drive to take the organization to the next level...and a boss.
Leader as Communicator
Strong leaders communicate in many ways -- and with profound effects!
Leader's Tool Kit
Comprehensive but compact: a ready reference for mastering critical leadership skills.
Leadership Training Activity Book
All the exercises trainers need to prepare the leaders of tomorrow.
Leading Leaders
A unique leadership challenge: the ability to manage other leaders.
Leading with Cultural Intelligence
What is CQ? And why do leaders need it in our increasingly connected world?
Leading with Kindness
A new definition of "kindness" for business leaders who want to accomplish true organizational greatness.
Little Book of Leadership Development
Great things come in little packages: 50 commonsense (but rarely common) ideas for building the leadership potential of others.
Preparing for Leadership
A practical guide for aspiring leaders based on the best-selling seminar by the American Management Association.>
Secrets of Special Ops Leadership
Adapt the techniques of the world's most elite fighting forces to inspire greatness.
Semper Fi
Now in paperback, the ultimate guide to applying the time-tested secrets of the U.S. Marine Corps to corporate leadership.
Soldier, Statesman, Peacemaker
The extraordinary leadership qualities of a great but unsung hero.
Management and Supervisory Skills
101 Sample Write-Ups for Documenting Employee Performance Problems
A complete tool kit for handling disciplinary problems in a fair, responsible, and legally defensible way.
101 Sample Write-Ups for Documenting Employee Performance Problems
A complete tool kit for handling disciplinary problems in a fair, responsible, and legally defensible way.
101 Tough Conversations to Have with Employees
Bad attitudes? Discipline and performance problems? Here's much-needed help for managers who need to "have a talk? with their people.
2600 Phrases for Effective Performance Reviews
For managers and HR professionals who know what they mean -- here's what to say.
2600 Phrases for Setting Effective Performance Goals
Enabling your employees to achieve their goals starts with helping them define what they are.
30 Reasons Employees Hate Their Managers
Do you know what your people really think of you ?
8 Practices of Exceptional Companies
How great organizations make the most of their human assets for enduring success.
96 Great Interview Questions to Ask Before You Hire
Updated and expanded, a practical collection of probing interview questions designed to uncover the truth behind every job candidate.
AMA Business Boot Camp New
The collective wisdom of The American Management Association—right at your fingertips.
AMA Guide to Management Development
From the experts at the American Management Association, an indispensable look at how great organizations can make the most of their managers.
Army of Entrepreneurs
If everyone in the organization leapt into their workday as if they owned the place, just think what could be accomplished.
Becoming an Exceptional Executive Coach
Discover the key to becoming an extraordinary coach.
Becoming an Extraordinary Manager
A top training consultant offers managers a practical action plan for mentoring, motivating, and managing their teams.
Bench Strength
How deep and strong is your organization's leadership "bench"?
Beyond Race and Gender
How to manage--and benefit from--the ever-increasing diversity of the American workforce.
Breakthrough!
Finally…a user's guide for thinking outside the box.
Building a House for Diversity
A fable about a giraffe and an elephant offers new strategies for today's workforce.
Building on the Promise of Diversity
"We have a diverse society and a diverse workforce. Have we done enough to reap the full benefits of this diversity? One of the world's most acclaimed experts says, "not yet" —and shows us how to mov
Business Confidential
From the situation room to the boardroom: intelligence secrets to win your corporate war—cold or hot.
Busy Manager's Guide to Delegation
All managers need to delegate. This book shows them how to do it right.
Chaotics
A new way of doing business for increasingly turbulent times.
Class with Drucker
"A series of compelling lessons...and some wonderful anecdotes—fascinating.?—Globe and Mail
Coaching Connection
If an individual employee is improving through coaching... shouldn't the organization he works for see some results, too?
Coaching for Emotional Intelligence
To bring out the best in your employees, remember that performance is only the beginning.
Communication Problem Solver
When what you've got is a failure to communicate, business breaks down. Here's a process managers can use to connect with their people.
Complete Guide to Hiring and Firing Government Employees
How to find great performers…and lose poor ones.
Complete Guide to Performance Appraisal
Everything you need to develop, create or improve, implement, and manage a performance appraisal system that actually helps improve employees' work.
Conflict 101
When conflict brews at the office, it's a manager's job to cool things down.
Corporate University Handbook
A comprehensive guide to creating and runing a successful corporate university.
Cost Management Toolbox
How to use financial information to strategically manage costs.
Critical Thinking Toolkit
It's not just for geniuses. Everyone can learn to think creatively, analytically, and quickly with brain-boosting activities for the workplace.
Danger in the Comfort Zone
An important and controversial examination of corporate complacency -- and how to overcome it.
Deadline!
Adventure stories for today's fast-paced business environment!
Designing Dynamic Organizations
The first truly practical guide for executives and managers who need to make restructuring decisions.
Discipline Without Punishment
One of the all-time classics of performance management...now more useful than ever.
Diversity Code
Diversity is about more than just compliance.
Diversity Index
Are we better off today than we were 50 years ago?
Effective Succession Planning
The definitive guide to a timely and timeless topic— now fully revised and updated.
Enemy of Engagement
Eye-opening new research into an often-overlooked threat to employee engagement and workplace productivity.
EQ Interview
The only book of its kind- co-published with the Society for Human Resource Management.
Everything HR Kit
What's that? You don't have an HR department? Or, you ARE the HR department? This is the one-stop resource you've been looking for.
Facilitator's Fieldbook
Fully updated, the indispensible guide that keeps teams and groups humming along…and getting results.
Facilitator's Fieldbook
Make any group work like a well-oiled machine!
Field Tested
Organizations that hire veterans have an unquestionable edge in the market place. Here's how to do it right.
First-Time Manager
More than a quarter o
From Difficult to Disturbed
Practical psychology for dealing with the most challenging employees.
From the Bureau to the Boardroom
Discover the art of being a courageous and vigilant leader from some of our most fearless agents.
Full Engagement!
How do you light a fire under every employee? Brian Tracy, the Master of Motivation, shows how!
Fundamentals of Enterprise Risk Management
In today's business environment, risk is a natural part of life. This book gives readers an entire framework for managing it for great results.
Generations, Inc.
When Woodstock meets Facebook at the watercooler.
Get Weird!
Dozens of easy, creative ways to strengthen any business. (Did we mention that they're fun?)
Getting to Innovation
Creative ideas matter only if they address the challenges your business must meet.
Growing Your Company's Leaders
By making succession management a part of business strategy, companies will always be able to fill key leadership positions.
Harvesting Intangible Assets
Discover how you can turn your company's intangible assets into REAL profit.
High-Impact Interview Questions
Ask the right questions . . . hire the right employee!
Hiring and Firing Question and Answer Book
Fast answers to the most pressing questions about how to safely, effectively hire and fire employees.
How the Best Leaders Lead
Lead yourself—and your company—into the future with these powerful, proven leadership strategies from Brian Tracy.
HR Answer Book
Fully updated advice on hundreds of critical human resources topics!
Identifying and Managing Project Risk
Fully updated and revised, this is the essential guide that helps project managers minimize risk... and achieve incredible success.
Improving Employee Performance Through Appraisal and Coaching
There's more to performance management than the yearly review. Here's how to get exceptional performance from every employee!
Improving the Performance of Government Employees
The key to achieving maximum performance from every government employee.
Innovation Killer
For true innovation, you may need to think outside the box -- and outside the company.
Invaluable Knowledge
What happens when your technical and professional workers start retiring en masse—and taking their knowledge with them?
Investing in Your Company's Human Capital
"A thorough explanation of human investment options from which an executive can make a better decision." -- Jac Fitz-enz, from the Foreword
Keeping Employees Accountable for Results
How to make sure employees meet their goals -- and yours.
Keeping the People Who Keep You in Business
It takes more than money to keep valuable employees--and win the war for talent.
Lead by Example
Get people to follow your lead by giving them a reason to believe in you.
Lead Your Boss
A guidebook for those who have the vision and drive to take the organization to the next level...and a boss.
Leadership Advantage
Great leadership is a necessity, not a luxury. This research-based book will help companies develop their next generation of rising stars.
Leading Leaders
A unique leadership challenge: the ability to manage other leaders.
Lean but Agile
Powerful strategies for streamlining your staff and the work they do.
Little Book of Leadership Development
Great things come in little packages: 50 commonsense (but rarely common) ideas for building the leadership potential of others.
Making Sense of Strategy
How "strategic" is planning that's constantly being outpaced by the realities of business? Finally -- straight talk about real strategy.
Management 500
"An incredible, hard-hitting book that is loaded with proven, practical ideas and strategies to pump up the profits of any business.? —Brian Tracy
Management Skills for New Managers
Your company thinks you're ready to manage. We think you could use a little help.
Management Would Be Easy...If It Weren't for the People
A guide to managing people more effectively by understanding the basic principles of psychology.
Management? It's Not What You Think!
Think you know what management is? Think again!
Manager's Guide to Coaching
The secret weapon every manager needs to take employees from good to exceptional.
Manager's Guide to HR
What every manager needs to know about human resources... simplified, clarified, and easy to flip to.
Manager's Guide to Improving Workplace Performance
"Provides sound advice that managers can actually practice!"- Marshall Goldsmith
Manager's Guide to Maximizing Employee Potential
Taking talent management out of the HR department and placing it in the hands of those truly responsible for their people...the managers.
Manager's Guide to Virtual Teams
Maximize the power of teamwork — even when team members are worlds apart.
Manager's Pocket Calculator
How do you go from competent manager to indispensable business asset? Do the math!
Manager's Question and Answer Book
Managers have questions -- now they have the answers!
Managing Crises Before They Happen
Egypt Air. Nike. The Intel Chip. Could these crises have been prevented? Maybe. Could they have been handled better? Definitely.
Managing Government Employees
Whether in the corporate world or in the government, managing is about accountability and results.
Motivational Management
The secret to helping employees perform the way they want to.
Myself and Other More Important Matters
One of the world’s most influential living management thinkers, Charles Handy has year-after-year been listed alongside business gurus including Peter Drucker
New Manager's Starter Kit
Here's the book to help new managers learn the ropes--without hanging themselves!
New Manager's Toolkit
Learning how to be a great manager can take years. This book gives readers the tools they need to get great results from their people now.
New Supervisor's Survival Manual
Real-world skills for everyone faced with the challenge of becoming a supervisor.
Nice Teams Finish Last
There's nothing nice about lack of results. This powerful book of exercises helps teams get less "nice? and become more effective.
Now, Build a Great Business!
The seven most crucial components of business growth!
Outsourcing for Radical Change
Competive advantage through revolutionary outsourcing strategies.
Passionate Organization
Ignite the fire of employee commitment.
Perfectly Able
An inspiring, practical guide for incorporating disability into any organization's diversity program.
Performance Appraisal Question and Answer Book
End every manager's nightmare: conducting performance appraisals.
Power of Business Process Improvement
"A good process eliminates wasted time.? - Bill Gates
Power of Convergence
Go beyond simple alignment to maximize the role, impact, and value of technology in your organization.
Power of Positive Criticism
Here's some invaluable, hands-on guidance on a very touchy subject.
Power of Strategic Commitment
Strategy is worthless without commitment.
Power of Strategy Innovation
Strategy Innovation: sound business planning meets your company's bold vision of the future.
Productive Performance Appraisals
A fast and easy guide for turning the dreaded performance appraisal into a constructive, collaborative effort.
Quick Brainstorming Activities for Busy Managers
Fast, simple jump-starters for managers who need to get great ideas from their people!
Quick Emotional Intelligence Activities for Busy Managers
Teams that succeed are those that know how best to work together. This book shows managers how to get fast, powerful results.
Quick Meeting Openers for Busy Managers
Setting the stage for great meetings!
Real-Time Contact Center
New technology and best practices to turn your contact center into a revenue generator.
Relational Enterprise
An entirely new enterprise model is emerging. This seminal book explains how to leverage its power.
Resolving Conflicts on the Job
A quick resource for keeping and preserving harmony.
ROI of Human Capital
How do you quantify the value of employees? Very carefully.
Rookie Manager
A step-by-step guidebook to mastering management skills.
Safe Place for Dangerous Truths
Using dialogue to overcome fear and distrust at work.
Seeds of Innovation
Real-world strategies for creating and nurturing innovative thought and activity.
Seeing Is Believing
Wait till your employees see this.
Shortcuts for Smart Managers
Checklists, worksheets, and action plans for managers with no time to waste.
Sourcing Solution
Straight information and practical steps for better purchasing and procurement.
Spiral Up
When it comes to unique management endeavors, what does it take to work wonders?
Survival Guide to Managing Employees from Hell
For anyone stuck with a problem employee, here's a must-have manual.
Sustainable Enterprise Fieldbook
An indispensable handbook of tools and advice for environmentally responsible organizations.
Team-Building Tool Kit
An updated, expanded edition of the book that team builders have come to rely on.
Territorial Games
Understanding and ending turf wars in the workplace.
Transforming Performance Measurement
You can't accurately gauge your company's performance if you don't know what -- or how -- to measure.
Trouble with HR
What to do when HR's old tricks for finding talent don't work anymore.
Value Driven Management
"An important--and timely--contribution to management thought." --Tom Peters
What Every Manager Needs to Know About Sexual Harassment
Can you say anything about sex at the office anymore? Yes, maybe, but read this first.
What Every New Manager Needs to Know
All the skills new managers need to become top performers.
Why Some Companies Emerge Stronger and Better from a Crisis
Disaster is a certainty -- but "disaster planning" is not enough.
Wright Way
The Wright brothers changed the world. On the centennial anniversary of their first flight, The Wright Way presents the problem-solving principles that can take any business to new heights.
You've Gotta Have Heart
The CEO of one of America's most respected organizations shows nonprofits how to go from good to great.
Marketing
According to Kotler
Inside the mind of a marketing genius.
Age Curve
A myth-breaking book that will redefine who marketers see as their most valuable customers.
All Customers Are Irrational
For improving customer loyalty, the best ideas are rarely the most logical.
AMA Handbook of Public Relations
Along with business—and the rest of the world—public relations has changed in the digital age.
Be a Network Marketing Superstar
A step-by-step guide to mastering the proven wealth-building techniques that top earners use to become network marketing stars!
Be a Party Plan Superstar
Let's get this party started! This one-of-a-kind guide shows direct sellers how to build and expand their party plan business.
Be a Recruiting Superstar
The proven recrutiing techniques to take network marketing pros to a whole new level!
Beyond Buzz
People are talking...but are they talking about your product?
BOOM
"This book's challenge to the marketing community is to wake up and rethink who it is that has control over the economic purse strings." -- From the foreword by Paco Underhill
Brain Tattoos
Make your brand so strong customers can't get it out of their heads!
Brand Aid
A ready reference that leads the way for anyone setting out to build a winning brand!
Brand Real
To create an exceptional brand experience, remember that sometimes less is more.
Branding Unbound
Using wireless technology to create a new kind of brand relationship with customers.
Breakthrough!
Finally…a user's guide for thinking outside the box.
Coolfarming
Want to harness the power of new ideas? Become a "coolfarmer.?
Creating and Dominating New Markets
How to blow away the competition by being the only competition -- in this step-by-step guide to creating and dominating new markets.
Digital Engagement
Marketing in the digital age just got easier. Two internet gurus show how to rule the world of web marketing with the new generation of Web 2.0.
Don't Think Pink
Women spend trillions of dollars every year. Why are you missing out?
Effective E-Mail Marketing
A direct marketing guru provides proven strategies and tools for increasing response and revenue with every e-mail message.
Experience Effect
Customers don't just buy products. They buy an experience. Here's how to create one through your marketing.
Get Clients Now!(TM)
Completely revised -- and more powerful and practical than ever!
How to Mind-Read Your Customers
Strategies for sales success--using the principles of behavioral psychology.
Kindness Revolution
Re-energizing a company's customer service -- and inspiring greater customer loyalty --using the power of kindness.
Loyalty Advantage
Build company loyalty from the inside out.
Managing Channels of Distribution
The first professional, practical guide to one of the hottest areas in sales and marketing today.
Marketing by the Numbers
Measuring return on marketing investment doesn't have to be mysterious…even in the age of Web 2.0.
Marketing Plan
The easiest—and best—way you'll ever find to create a marketing plan.
New Elite
A fascinating behind-the-scenes look at America's rich that shatters the myths about how the "other half" lives.
On-Demand Brand
How to capture the attention of e-minded customers who think plain old web ads are SO yesterday.
Persuasive Business Proposals
Now in a third edition—the bestselling guide to writing better proposals and landing more clients.
Pricing for Profit
Few businesses are compensated well for the value they provide.
Rainmaker's Toolkit
An easy-to-follow road map for building a high-profit practice.
Secrets of the Marketing Masters
Top experts reveal how to shine in even the most competitive marketplace.
Secrets of Word-of-Mouth Marketing
Positive word of mouth accelerates sales like nothing else. But it doesn't just happen by chance.
Selling to The New Elite
The New Elite exposed the lives and minds of America's richest people. Now, the authors reveal what and how these titans of wealth buy…and how to sell to them.
Truth
The smarter way to market in an anti-marketing age.
Web Copy That Sells
"Veloso has cracked the code for writing irresistible copy that gets people to buy whatever you're selling on the Web.? —Jay Conrad Levinson, author of Guerrilla Marketing
World Famous
The ultimate guide to breathing new life into your brand and making customers want to do business with you.
Presentation Skills
101 Ways to Captivate a Business Audience
The business speaker's guide to giving presentations that sizzle -- with 101 creative ways to turn up the heat!
How to Prepare, Stage, and Deliver Winning Presentations
Great ideas deserve great presentations -- and this book shows readers exactly how to deliver!
Lost Art of the Great Speech
It's not all in the delivery. Here's expert guidance on how to write a dynamic speech.
Real Estate Presentations That Make Millions
What sets successful real estate agents apart is how effective they are at giving presentations...and this book shows how it's done.
Project Management
101 Project Management Problems and How to Solve Them
Real project solutions when you need them: NOW.
AMA Handbook of Project Management
Winner of the prestigious PMI David I Cleland Project Management Literature Award in 2007
Blueprint for Project Recovery--A Project Management Guide
A complete system for getting wayward projects back on track.
Communications Skills for Project Managers
No project can be successful when people aren't informed.
Emotional Intelligence for Project Managers
For the toughest projects, technical knowledge alone just isn't enough...
Facilitating Project Performance Improvement
Don't risk project failure: multi-level learning gives any organization a firm foundation for project success—today and in the future.
Fundamentals of Project Management
Now in its fourth edition, an indispensable project management resource, fully updated for today's project manager.
Identifying and Managing Project Risk
Fully updated and revised, this is the essential guide that helps project managers minimize risk... and achieve incredible success.
Improving Your Project Management Skills
Based on the bestselling American Management Association seminar!
Little Black Book of Project Management
Amacom's classic black book on project management shows a new generation of readers the ropes with all new tips and strategies.
Maximizing Project Value
What's more important than whether a project is on time or on budget? Whether it delivers value.
Program Management Office Advantage
Bringing an entire organization's projects in on time...and on budget!
Project Management for Small Business
How to cut project management down to size—killer project strategies for small businesses.
Project Management Question and Answer Book
What is it? Is it right for my organization? Will it save me money and time? Everything you need to know about project management.
Project Management Step-by-Step
Exploring the thinking behind project management -- then putting it to work!
Project Management That Works
The ultimate survival guide for dealing with even the most difficult projects.
Project Management Tool Kit
The tools you need for success with every project!
Rescue the Problem Project
Back from the brink—the first fail-safe recovery plan for turning around troubled projects.
Results Without Authority
When you're in charge, but you're not "the boss,? how can you get a project done? This book provides the answers you need!
Succeeding in the Project Management Jungle
If you want your project to succeed you've got to manage your most important resource—your people.
Survival Guide for Project Managers
Understanding the process -- and the people -- behind successful project management.
Winning in Business with Enterprise Project Management
How to use the tools of project management on an enterprise-wide level to manage all aspects of the business.
Your Successful Project Management Career
All the advice and information new project managers crave.
Purchasing and Supply Management
Collaborative Planning, Forecasting, and Replenishment
A look at state-of-the-art supply chain management.
Essentials of Inventory Management
Timeless stock-keeping fundamentals meet up-to-the minute technologies to optimize efficiency and drive profits!
Extending the Supply Chain
Don't break the supply chain before you get to the most important link -- the customer.
Global Sourcing Logistics
Global sourcing is a powerful business strategy that translates directly to the bottom line. Here's how to do it right.
Incredible Payback
From the authors of The Purchasing Machine, a revolutionary way to realize huge savings.
New Directions in Supply-Chain Management
Innovative supply chain strategies and solutions from the field's brightest young minds.
Sourcing Solution
Straight information and practical steps for better purchasing and procurement.
Supply Chain Cost Management
A practical process for identifying and eliminating costs -- from the supply chain expert who perfected it.
Supply Chain Excellence
The supply chain methodology that Industry Week calls "genius."
Supply Chain Management Guide to Business Continuity
Your supply chain seems strong and reliable. But what happens when one link breaks?
Supply-Based Advantage
Moving beyond mere cost-saving and into true—organizationwide—supply management excellence.
Sales
Accidental Salesperson
For all those salespeople who never planned on a career in sales...a unique, new plan to improve their selling skills.
Be a Party Plan Superstar
Let's get this party started! This one-of-a-kind guide shows direct sellers how to build and expand their party plan business.
Building a Winning Sales Force
Powerful answers and methods that will help every sales leader get results.
Buying Styles
If every customer has a different way of buying, why do so many salespeople approach them all the same way?
Compensating New Sales Roles
Now updated to cover the online selling arena--the most comprehensive guide to building an innovative sales compensation plan.
Complete Guide to Accelerating Sales Force Performance
How can companies add 5% to their top line (without extra expenses)? By maximizing the effectiveness of their sales force--this book shows how!
Complete Guide to Sales Force Incentive Compensation
Designing an incentive plan to turn sales reps into sales superstars!
Consultative Selling
"A major breakthrough in the way goods and services [are] sold. When Mack Hanan speaks, we should all listen—really listen.? - Selling Magazine
From Selling to Managing
Guidelines, advice, and insider tips for the first-time sales manager.
Fundamentals of Sales Management for the Newly Appointed Sales Manager
Managing a sales force for the first time? Here's everything you need to know.
Giants of Sales
The sales techniques that work best...have always worked best. An incisive look at four legendary sales pros, and how their strategies still apply today.
High-Profit Selling
All sales aren't created equal. This book shows readers how to close deals that truly make a profit.
How to Mind-Read Your Customers
Strategies for sales success--using the principles of behavioral psychology.