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Business Writing
101 Ways to Captivate a Business Audience
The business speaker's guide to giving presentations that sizzle -- with 101 creative ways to turn up the heat!
AMA Handbook of Business Letters
More than 365 ready-to-use business letter for all occasions!
AMA Handbook of Business Writing
An indispensible desktop reference for every business professional!
Anatomy of Persuasion
A unique analytical thinking process anyone can use to organize and present information in a persuasive way.
Artful Persuasion
Fresh insights and practical guidelines peel away the mystery behind the elusive art of persuasion.
Beyond Buzz
People are talking...but are they talking about your product?
Black Belt Negotiating
Hiiiii-ya! This book trains readers in the secrets of the martial arts, to engergize their negotiating skills.
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Communication Skills
101 Ways to Captivate a Business Audience
The business speaker's guide to giving presentations that sizzle -- with 101 creative ways to turn up the heat!
AMA Handbook of Business Letters
More than 365 ready-to-use business letter for all occasions!
AMA Handbook of Business Writing
An indispensible desktop reference for every business professional!
Anatomy of Persuasion
A unique analytical thinking process anyone can use to organize and present information in a persuasive way.
Artful Persuasion
Fresh insights and practical guidelines peel away the mystery behind the elusive art of persuasion.
Beyond Buzz
People are talking...but are they talking about your product?
Black Belt Negotiating
Hiiiii-ya! This book trains readers in the secrets of the martial arts, to engergize their negotiating skills.
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Customer Service
101 Activities for Delivering Knock Your Socks Off Service
The ultimate activity guide to mastering the art of exceptional customer service.
101 Activities for Delivering Knock Your Socks Off Service
The ultimate activity guide to mastering the art of exceptional customer service.
All Customers Are Irrational
For improving customer loyalty, the best ideas are rarely the most logical.
Award Winning Customer Service
Fast answers for busy readers responsible for ensuring great customer service.
Behavioral Advantage
Dealing business-to-business? You need to be on your best behavior.
Best Practices in Customer Service
Emulate the customer service practices of the best in the business.
Coaching Knock Your Socks Off Service
Witty and easy to read...shows how to apply vital coaching skills in customer service arena.
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Finance and Accounting
Accounting and Financial Fundamentals for NonFinancial Executives
A nuts-and-bolts primer that even the "accounting challenged" will be able to put to use immediately.
Accounting Demystified
At last, an accounting book for the numerically challenged.
AMA Handbook of Due Diligence
Blueprint for Corporate Governance
Innovative strategies to help managers focus on -- and work to increase -- shareholder value.
Complete Equipment-Leasing Handbook
A combination of the most authoritative handbook and most complete toolkit on equipment leasing.
Cost Management Toolbox
How to use financial information to strategically manage costs.
Facility Manager's Guide to Finance and Budgeting
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Human Resource Management
101 Strategies for Recruiting Success
Proven ways to reel in great talent!
AMA DISC Survey
The American Management Association's own "personal styles survey" that focuses on the various ways in which people approach their work and relate to others within their organization.
Assimilating New Leaders
Blog Rules
Averting corporate catastrophe in the "blogosphere."
Complete Guide to Conflict Resolution in the Workplace
How to design a complete conflict resolution system and develop the skills to implement it.
Complete Human Resources Writing Guide
The first writing manual designed especially for the needs and job requirements of HR professionals.
Complete Reference Checking Handbook
The indispensable guide to weeding out poor job applicants -- now updated and expanded!
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Information Technology Management
Blissful Data
There's no shortage of information at most companies. The ability to do something with it is another story.
Blog Rules
Averting corporate catastrophe in the "blogosphere."
Corporate Portals
A look inside enterprise portals, the new technology that gives employees one-stop access to ALL their company's information resources.
Debugging
The rules of battle for tracking down -- and eliminating -- hardware and software bugs.
Enterprise Knowledge Portals
Combining true knowledge management with the latest in portal technology, the next wave in information access is here.
Get-Started Guide to M-Commerce and Mobile Technology
A plain-English primer on building your company's presence in the mobile marketplace.
Green Tech
A comprehensive guide to reducing any organization's electronic waste.
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Interpersonal Skills
12 Steps to Power Presence
Beyond Success
What do you do when you get everything you've worked for... but you still aren't happy?
Business Tale
Corporate...with a conscience.
Career Clinic
For those who long for their "dream job," a dose of wisdom from those who've found theirs.
Crunch Point
Personal success expert Brian Tracy gives readers a proven action plan for getting the job done when the pressure is on.
Disagreements, Disputes, and All-Out War
Simple, powerful techniques for resolving even the most difficult- and destructive- of conflicts.
Elements of Power
Power comes from within and from without. How to tap its many sources.
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Leadership
100-Mile Walk
108 Skills of Natural Born Leaders
A refreshingly different look at an old question: Are leaders born or made?
12 Steps to Power Presence
78 Important Questions Every Leader Should Ask and Answer
"Q: What's the one skill that every great leader needs to have? A: The ability to ask and answer the right questions"
AMA Business Boot Camp
Management and Leadership Fundamentals That Will See You Successfully Through Your Career
AMA Handbook of Leadership
More than ever, leadership is the key to a thriving business. It's time to learn from the best.
Assimilating New Leaders
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Management and Supervisory Skills
101 Sample Write-Ups for Documenting Employee Performance Problems
A complete tool kit for handling disciplinary problems in a fair, responsible, and legally defensible way.
101 Sample Write-Ups for Documenting Employee Performance Problems
A complete tool kit for handling disciplinary problems in a fair, responsible, and legally defensible way.
101 Tough Conversations to Have with Employees
Bad attitudes? Discipline and performance problems? Here's much-needed help for managers who need to "have a talk? with their people.
24-Hour Business
2600 Phrases for Effective Performance Reviews
For managers and HR professionals who know what they mean -- here's what to say.
7 Hidden Reasons Employees Leave
What is so bad about your company that would make people quit without a good reason? Find out.
8 Practices of Exceptional Companies
How great organizations make the most of their human assets for enduring success.
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Marketing
According to Kotler
Inside the mind of a marketing genius.
All Customers Are Irrational
For improving customer loyalty, the best ideas are rarely the most logical.
AMA Handbook of Public Relations
Along with business—and the rest of the world—public relations has changed in the digital age.
Be a Network Marketing Superstar
A step-by-step guide to mastering the proven wealth-building techniques that top earners use to become network marketing stars!
Be a Party Plan Superstar
Let's get this party started! This one-of-a-kind guide shows direct sellers how to build and expand their party plan business.
Be a Recruiting Superstar
The proven recrutiing techniques to take network marketing pros to a whole new level!
Beyond Buzz
People are talking...but are they talking about your product?
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Presentation Skills
101 Ways to Captivate a Business Audience
The business speaker's guide to giving presentations that sizzle -- with 101 creative ways to turn up the heat!
How to Prepare, Stage, and Deliver Winning Presentations
Great ideas deserve great presentations -- and this book shows readers exactly how to deliver!
Lost Art of the Great Speech
It's not all in the delivery. Here's expert guidance on how to write a dynamic speech.
Real Estate Presentations That Make Millions
What sets successful real estate agents apart is how effective they are at giving presentations...and this book shows how it's done.
Project Management
101 Project Management Problems and How to Solve Them
Real project solutions when you need them: NOW.
AMA Handbook of Project Management
Winner of the prestigious PMI David I Cleland Project Management Literature Award in 2007
Blueprint for Project Recovery--A Project Management Guide
A complete system for getting wayward projects back on track.
Communications Skills for Project Managers
No project can be successful when people aren't informed.
Emotional Intelligence for Project Managers
For the toughest projects, technical knowledge alone just isn't enough...
Facilitating Project Performance Improvement
Don't risk project failure: multi-level learning gives any organization a firm foundation for project success—today and in the future.
Identifying and Managing Project Risk
Fully updated and revised, this is the essential guide that helps project managers minimize risk... and achieve incredible success.
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Purchasing and Supply Management
Collaborative Planning, Forecasting, and Replenishment
A look at state-of-the-art supply chain management.
Essentials of Inventory Management
Timeless stock-keeping fundamentals meet up-to-the minute technologies to optimize efficiency and drive profits!
Extending the Supply Chain
Don't break the supply chain before you get to the most important link -- the customer.
Global Sourcing Logistics
Global sourcing is a powerful business strategy that translates directly to the bottom line. Here's how to do it right.
Incredible Payback
From the authors of The Purchasing Machine, a revolutionary way to realize huge savings.
New Directions in Supply-Chain Management
Innovative supply chain strategies and solutions from the field's brightest young minds.
Sourcing Solution
Straight information and practical steps for better purchasing and procurement.
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Sales
Accidental Salesperson
For all those salespeople who never planned on a career in sales...a unique, new plan to improve their selling skills.
Be a Party Plan Superstar
Let's get this party started! This one-of-a-kind guide shows direct sellers how to build and expand their party plan business.
Building a Winning Sales Force
Powerful answers and methods that will help every sales leader get results.
Buying Styles
If every customer has a different way of buying, why do so many salespeople approach them all the same way?
Compensating New Sales Roles
Now updated to cover the online selling arena--the most comprehensive guide to building an innovative sales compensation plan.
Complete Guide to Sales Force Incentive Compensation
Designing an incentive plan to turn sales reps into sales superstars!
Consultative Selling
"A major breakthrough in the way goods and services [are] sold. When Mack Hanan speaks, we should all listen—really listen.? - Selling Magazine
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Strategic Alliance Management
101 Sample Write-Ups for Documenting Employee Performance Problems
A complete tool kit for handling disciplinary problems in a fair, responsible, and legally defensible way.
101 Sample Write-Ups for Documenting Employee Performance Problems
A complete tool kit for handling disciplinary problems in a fair, responsible, and legally defensible way.
101 Tough Conversations to Have with Employees
Bad attitudes? Discipline and performance problems? Here's much-needed help for managers who need to "have a talk? with their people.
24-Hour Business
2600 Phrases for Effective Performance Reviews
For managers and HR professionals who know what they mean -- here's what to say.
7 Hidden Reasons Employees Leave
What is so bad about your company that would make people quit without a good reason? Find out.
8 Practices of Exceptional Companies
How great organizations make the most of their human assets for enduring success.
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Strategic Planning
Art of the Strategist
What can two thousand years of winning strategy do for your business?
Building, Leading, and Managing Strategic Alliances
Corporate acquisition is no longer the growth model for technology-based companies. Now the name of the game is alliances.
Corporate Agility
How to compete and win in a global economy.
Creating and Dominating New Markets
How to blow away the competition by being the only competition -- in this step-by-step guide to creating and dominating new markets.
Early Warning
In business, forewarned is forearmed.
Fundamentals of Enterprise Risk Management
In today's business environment, risk is a natural part of life. This book gives readers an entire framework for managing it for great results.
Future Savvy
A critical roadmap that helps companies turn "future shock" into "future savvy".
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Thinking and Innovation
101 Sample Write-Ups for Documenting Employee Performance Problems
A complete tool kit for handling disciplinary problems in a fair, responsible, and legally defensible way.
101 Sample Write-Ups for Documenting Employee Performance Problems
A complete tool kit for handling disciplinary problems in a fair, responsible, and legally defensible way.
101 Tough Conversations to Have with Employees
Bad attitudes? Discipline and performance problems? Here's much-needed help for managers who need to "have a talk? with their people.
24-Hour Business
2600 Phrases for Effective Performance Reviews
For managers and HR professionals who know what they mean -- here's what to say.
7 Hidden Reasons Employees Leave
What is so bad about your company that would make people quit without a good reason? Find out.
8 Practices of Exceptional Companies
How great organizations make the most of their human assets for enduring success.
Expand to view all
Time Management
12 Steps to Power Presence
Beyond Success
What do you do when you get everything you've worked for... but you still aren't happy?
Business Tale
Corporate...with a conscience.
Career Clinic
For those who long for their "dream job," a dose of wisdom from those who've found theirs.
Crunch Point
Personal success expert Brian Tracy gives readers a proven action plan for getting the job done when the pressure is on.
Disagreements, Disputes, and All-Out War
Simple, powerful techniques for resolving even the most difficult- and destructive- of conflicts.
Elements of Power
Power comes from within and from without. How to tap its many sources.
Expand to view all
Training and Development
101 Activities for Delivering Knock Your Socks Off Service
The ultimate activity guide to mastering the art of exceptional customer service.
101 Activities for Delivering Knock Your Socks Off Service
The ultimate activity guide to mastering the art of exceptional customer service.
30-Second Encyclopedia of Learning and Performance
AMA Trainers' Activity Book
Great activities straight from the greatest trainers!
Coaching Skill-Builder Activity Pack
Conflict and Communication Activity Book
Conflict resolution is easier with these 30 dynamic exercises!
Creative Training Idea Book
Recognized expert Robert W. Lucas takes training to new levels of fun, participation, and results.
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