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Analytical Skills
10 Bad Reasons to Avoid Risk
If a leader totally avoids risk, he or she may be missing out on a world of opportunities.
Amp up Your Career by Improving Your Analytical Skills
With Big Data on the rise, having strong analytical skills is vital to success. A study by the AMA revealed company expectations about the future of data.
Four Ways High-Performing Organizations are Adapting to the Age of Data
High-Performing Organizations are ahead of the curve in understanding and applying Big Data principles and techniques.
Four Ways High-Performing Organizations Are Adapting to the Age of Data
High Performing Organizations (HPOs) are ahead of the curve in understanding and applying Big Data principles and strategies.
Get Ready for the Data Crush
How companies can leverage the torrent of online information about their customers.
Leaders, Meet Your Future Selves
Five strategies to help leaders visualize and plan for the future.
Milllennials Have Least Analytical Acumen, AMA Study Suggests
A survey suggests millenials aren't seen as having equal analytic savvy .
People Analytics Will Change the Way You Manage Your Business
Learn how People Anaoytics can improve your organization's business.
Plan to Succeed in 2014
Brian Tracy's tips for achieving goals and executing strategy.
Business Enhancement Skills
"Learn It Anyway" 11 Lessons from Grade School (That Still Apply)
Some lessons from grade school still apply to your daily life as an adult. Learn from your past and use it to improve your future.
10 Powerful Body Language Tips
Body language tips to help people boost their confidence, appear more authoritative, and connect more effectively with others.
20 Things Every Career Woman Must Know
Tips for women who want to move up the career ladder.
25 Ways to Stay Employed
25 actions that will help increase your value and keep you employed.
5 Ways to Project Confidence
Become aware of your competence so that you can project confidence to others.
A Simple Strategy to Boost Your Career
How writing regular status updates for you boss can help your career.
Ace Your Performance Review
How to transform the annual performance review into a positive experience.
AMA 2010 Critical Skills Survey
Executives Say the 21st Century Requires More Skilled Workers
AMA Interview: Bill George on “True North Groups”
In an interview with AMA, Bill George discusses his book True North Groups.
Amp up Your Career by Improving Your Analytical Skills
With Big Data on the rise, having strong analytical skills is vital to success. A study by the AMA revealed company expectations about the future of data.
Are You a “Cool Parent” or “Trail of Dead Bodies” Leader?
The best leaders know they don't have to choose between happy workers and stellar results.
Are You in a Personality Conflict?
If you are experiencing a personality conflict, finding a solution may seem impossible. Here are some steps to help regain your sense of identity.
Are You In, or Out, of the Loop?
How to remain plugged in to the culture, strategies, and leadership of your organization.
Are You Investing Enough in Yourself?
Seven ways to invest in yourself.
Are You Ready for a Promotion?
Tips to increase your chances of getting a promotion.
Avoiding Death by To-Do List
Tips to lower stress and increase productivity.
Baker Street Irregular Behavior in Your Organization
Learn how to build collaboration and cooperation.
Better Decision-making Through Critical Thinking
An introduction to critical thinking, from AMA's seminar Critical Thinking.
Body Language Secrets of Successful Negotiation
When negotiating, pay attention to your body language.
Brian Tracy's Job Search Tips
How to get the job you really want—in any economy.
Build a Network of Support
How to enhance your influence at work by building a strong support network.
Build Your Brand/Build Your Career
Every leader needs a well-defined personal brand.
Building a Network of Support
How to increase your influence at work by building a strong support network.
Caution: Women Competing at Work
Successful women must learn how to support, not sabotage, each other.
Check Your Credibility Blind Spots
How to avoid (or fix) the seven most common credibility "blind spots."
Cracking the New Job Market
Interview with R. William Holland, Ph.D., author of Cracking the New Job Market.
Create Your Best Tomorrow, Today
Strategies for working toward future career success, based on the teachings of Peter Drucker .
Creating an Unbeatable Résumé
An interview with the author of Unbeatable Résumés.
Deliberate Delegation: When to Say “No” and When to “Let Go”
For those who suffer from delegation-phobia, Rob Fazio, Ph.D. explains why it’s so important to learn when and how to delegate tasks.
Do You Have What It Takes to Move Ahead?
How to assess your skills in five key areas, from AMA's seminar "Taking on Greater Responsibility: Step-up Skills for Non-Managers."
Do You Work for a Bully?
What to do if your boss bullies you.
Effective Executive Transitions: Whether Coming or Going, Hold Your Head up High
How to deal with transitions of leaving a job or starting a new one.
Enhance Your Credibility; Grow Your Career
Career development tips from AMA's seminar Stepping Up to Leadership: A Course for Administrative Professionals.
Executives Say 21st Century Needs More Skilled Workers
AMA Study suggests new workers need more than reading writing, and arithmetic--they need stronger communication, creativity, critical thinking, and collaboration skills
Fifteen Ways to Show Your Value at Work
The best way to keep your job is to show your employer how valuable you are to the organization.
Find Success by Thinking Like an Entrepreneur
How to find prosperity, success, and happiness by adopting strategies used by entrepreneurs.
Five Reasons Why You Should Seek Rejection
The value of "eating 'nos' for breakfast."
Four Questions Leaders Must Ask Themselves
Senior executives must regularly appraise what's working and what's not to ensure success.
Get Their Attention and Keep It!
How to cultivate and communicate star power presence.
Give Change a Chance!
How leaders can overcome employees' resistance to change in the workplace.
Great Leaders Are Positively Infectious
A leader's tone, whether positive or negative, can spread like a virus to the rest of the team.
Have You Checked Your Blind Spots Lately
How to ensure that others perceive you accurately.
Holiday Gift-Giving Made Easy
Expert tips on what to give and to whom at holiday time.
How “The Best Thing that Could Ever Happen to You” Happened to Me
Help and hope for executives who experience job loss.
How Future-Proof Are You?
How to stand out in today's competitive business environment.
How NOT to Ask for a Raise
Avoid these 10 common mistakes when asking for a pay increase.
How to Become More Promotable
Strategies to help increase visibility and recognition in the workplace.
How to Claim Your Spot in the Exec Suite
How to advance your career to the next level.
How to Create a Personal Brand That Rocks
How to promote yourself and advance your career using techniques used by rock stars.
How to Create Your Power Office
How to create an office environment that fosters productivity and confidence.
How to Deal with a Credit Taker
A 5-step process for dealing with a coworker who does not share credit for shared accomplishments.
How to Deal with a Know-It-All
How to deal effectively with someone who tries to tell you how to do your job.
How to Deal with the Office Gossipmonger
Handle the office gossip without losing your cool.
How to End Organizational Multitasking and Do More Work, Faster
A study found that 98% pf is so,[;u cammpt multitask well. Learn what we can do to improve our job performance.
How to Fake Charisma
Tips on appearing more confident, from body language expert Carol Kinsey Goman, Ph.D.
How to Make Your Network Work for You
An introduction to effective networking, from the book I Got My Dream Job and So Can You
How to Project Instant Credibility
Seven dos and don'ts to build your credibility in the workplace.
How to Succeed During the Recession: Act like an Entrepreneur
Even if you don't own the company, keep the organization's bottom line on the top of your mind to succeed.
How to Supernetwork Your Way to Success
When it comes to building a professional network, quality is more important than quality.
How to Use Body Language to Boost Your Credibility and Your Career
How to project confidence and credibility using non-verbal communication.
How to Work Hard and Accomplish Little
Why multitasking creates ineffective leaders.
How Will You Measure Your Life?
An interview with Clayton M. Christensen, a top expert on innovation and growth, about his book How Will You Measure Your Life?
Impatience as a Leadership Virtue
Patience is a virtue, but sometimes impatience gets more done. Effective leaders know when to apply pressure and when to step back.
Increase Your Influence by Becoming More People Savvy
A three-step frame work to influence people to see things your way.
Increase Your Power and Influence
How to increase your power and influence by building and nurturing a support network at work.
Influencing Your Boss
How to influence the most important person in your work life--your boss.
Intro to Emotional Intelligence
A brief introduction to EI, from AMA’s seminar Successfully Managing People.
Is the Handwritten Thank-You Note Dead?
How should you deliver a post-interview thank-you note? Experts debate the merits of a handwritten note in the internet age, and the best way to say thanks.
Is Your Networking Group Worth It?
How to weigh the pros and cons of joining a networking group.
It’s Just Common Sense
Advice from Michael Feuer, cofounder of OfficeMax, on how to use more common sense in business.
Job #1: Get the Job and Plan Those First 100 Days
Learn from this experienced executive how to make a good start in a new job.
Leadership and the Tech Revolution
Technology has blurred the distinction between leaders and followers.
Leadership Lessons from the Cockpit
Lt. Colonel Waldo Waldman applies the lessons he in flying combat missions in Iraq and Kosovo to surviving in business.
Leadership Secrets: Dealing with Setbacks
Dealing with setbacks effectively is an indicator of leadership success.
Learning from Failure, Via Scott Adams
Excerpt from an interview with cartoonist Scott Adams about his new book How to Fail at Almost Everything and Still Win Big
Living in More Than One World: Peter Drucker on Work/Life
Although revered as 'the father of modern management,' Peter Drucker also wrote extensively about self-management and work/life balance.
Mastering the Number One Predictor of Success
CQ, the ability to function effectively in a wide variety of cultural contexts, is a key competitive advantage.
Move Forward in Your Life by "Throwing Out 50 Things"
An interview with motivational speaker and author Gail Blanke about her book 'Throw Out Fifty Things: Clear the Clutter, Find Your Life.'
Moving Beyond the Leadership Plateau
Learn how to fit into the executive group.
Moving Forward After a Job Loss
Job hunting advice from the author of The Best Thing That Ever Happened to You: How a Career Reversal Can Reinvigorate Your Life.
Much Ado About Business Dining
Proper etiquette for setting up and presiding over a business meal.
Navigating the Challenges of Leadership
Tips for newly promoted admin leaders, from AMA's seminar Stepping Up to Leadership
New Study Shows Nice Guys Finish First
A new study shows that harsh, hard-driving executives diminish the bottom line.
New Year’s Resolution: Overcome Procrastination
Brian Tracy's tips to determine what tasks are high and low priority.
Nine Questions to Ask Yourself Before Heading Off to the Office Holiday Party
Office holiday party tips from a business etiquette expert.
No Excuses: Being Accountable for Your Own Success
How to accept responsibility for your own life, both successes and failures.
Now Read This…Summer Reading List
Summer reading suggestions, including management, professional development, and escapist titles.
Nuture Your Career Connections
Three rules for proper behavior toward everyone who directly or indirectly helps advance your career.
Overcoming the Barriers to Decision Making
If you are not in a managerial position, decision making may not be your specialty. Here are some tips on how to make decisions quickly and effectively.
Plan to Succeed in 2014
Brian Tracy's tips for achieving goals and executing strategy.
Power Up for Success: How to Increase Your Professional Voltage
How to increase your power and influence at work.
Project a More Powerful Image at Work
Women in the workplace can project a more powerful image if they avoid some common body language mistakes.
Quick Tips for Road Warriors
Tips for keeping business travel hassles to a minimum and to increase effectiveness while on the road.
Ready, Set, Succeed
A self-made millionaire shares her career success secrets.
Reining in the Mommy Guilt
Advice for working moms, from the author of the new book Who Says It's a Man's World.
Reining in Your Wandering Mind
How your smart phone is keeping you from staying on task.
Replacing the Old Boys’ Club with the Stiletto Network
An interview with Pamela Ryckman, author of Stiletto Network, about the power of women's networking groups.
Rx for Office StresssIn
Learn how to control stress among employees and managers.
Six Ways to Get Unstuck
Learn how to grow your mid-sized businesss.
SMART Goals: Smart or Passé?
Mark Murphy argues that it's time to replace corporate SMART goals with HARD (Heartfelt, Animated, Required, and Difficult) goals.
The Art of Starting Over
When a meeting or conversation gets off to a rocky start, the situation can often be turned around by asking to start over.
The Body Language of Charisma
How to gain influence in the workplace by becoming more charismatic.
The Fastest Way to Become an Expert on Anything
A 4-step process to become an expert on any topic.
The Fine Art of Saying No
How to take control of your time without offending others.
The Golden (or Red, Blue, or Green) Path to Success
An exclusive interview with author Shoya Zichy about her Color Q personality system.
The Myth of Multitasking
Learn why multitasking isn't always the most effective use of today's heavy workloads.
the Power of a Single Great Idea
Consider how one idea can have a significant impact on the world.
The Power of Presence
What is presence and can it be cultivated?
The Seven Keys to Effective Delegation
Delegation tips for managers from Brian Tracy's book Delegation & Supervision.
The Top 13 Things Successful People Don’t Do
A self-made millionaire shares his secrets for success.
The Truth Behind Workplace Stress
Learn how to cope with today's high-stress work environment.
The Ultimate Test of Leadership
Advice on how to deal with severe business crises.
The Value of Being There
.Learn how to interact with colleagues and build helpful work relationships
Three Steps to Unleashing Your Creativity
Three habits that will help increase creativity, from the authors of "Every Leader is an Artist."
Tip of the Month: Coping with Anger
Don't get angry. Learn to cope with conflict.
Tips for Reaching Across the Aisle (or Silo)
Business communication expert Carol Kinsey Goman offers strategies for working across silos in the workplace.
Top 10 Business Card Etiquette Tips
As business etiquette expert Lydia Ramsey explains, even in the high-tech age of social media, manners still matter.
Trust: The #1 Line of Business
Meet a top leader and the qualities that make an outstanding leader.
Using Your Personal ROI to Get Ahead
How to prove your professional worth to your employer.
Vacation, No Vacation, or Work-ation?
Many American workers don't use all of their vacation days and those who do take a vacation may not leave the office behind.
Want to Accomplish More? Think LES
How to allocate your time to the most important tasks, through practical prioritization.
Want to be the Best in Your Field? Stay Uncomfortable
Superstars like Oprah and Bill Gates never rest on their laurels; the always strive to improve.
What Did You Learn at Work Today?
How to take advantage of learning opportunities at work.
What If Someone “WikiLeaked” You?
In today's viral, WiwiLeaks world, leaders who want to avoid embarassment must think before they speak.
What's Your SQ (Social Quotient)?
Boost your business and career by leveraging your social skills.
When Good Storytelling Goes Bad
Why everyone needs to have a researcher's skepticism.
Who’s Bossing the Boss?
The way to improve the quality of an organization is to create a "better boss."
Why Persistence Pays Off
How persistence, realistic goals, and preparation create a path to success.
Why Women Still Don’t Run the Company…or the Country!
Tips for women who want to move up in the workplace, from Peggy Klaus, author of Brag and The Hard Truth About Soft Skills.
Why You Didn't Get the Job
How to avoid the most common causes of failed job interviews.
Why You Need to Drink from the Fire Hose
How to recognize the difference between data that measures and data that informs.
Why You Should Go on a “No Gossip Diet”
Gossip is one form of communication that doesn't do anyone any good, especially in the workplace.
Work/Life “Balance” Is Dead
How realistic is work/life balance
Yawn—It's Monday Morning: Do You Know Where Your Energy Is?
A prescription for reversing the loss of energy you may be feeling.
You and Your Company: Making the Corporate Brand/Personal Brand Connection
It is critical to your career that your personal brand connects with your company brand.
Your Digital Afterlife: Estate Planning in the Internet Age
A financial planning expert discusses estate planning from a digital point of view.
Your Second Most Important Relationship
Seven tips on how to build a solid relationship with your boss.
Business Writing
Business Writing Tips for Professionals
Love it or hate it, every job requires some amount of writing. Even if your last name isn't Shakespeare, you'll get your point across more effectively with these 10 easy ways to improve your business writing skills....
Communicating Vision via a Winning Presentation
One way to communicate corporate vision is through a companywide presentation. How can you be sure that your message is well received by employees and managers? Communications expert Thomas Leech offers some valuable tips on this subject. He...
How to Blog Without Getting Fired
Blogging is cool. Blogging is fun. And these days it seems like everybody's doing it. The question is, can you write about work without losing your job? Read these tips from the book Blog Rules before you log on and blog on....
How to Write the Perfect Email
Writing tips from AMA's seminar Business Writing for Administrative Professionals.
Is the Handwritten Thank-You Note Dead?
How should you deliver a post-interview thank-you note? Experts debate the merits of a handwritten note in the internet age, and the best way to say thanks.
Moving Beyond the Leadership Plateau
Learn how to fit into the executive group.
Read This—Before You Start Writing
Business writing tips from The AMA Handbook of Business Writing.
The Lightning Bug vs. the Lightning
Test yourself with a short quiz from AMA’s new Business Grammar Workshop.
Watch Your Language! (Usage)
Test yourself on 10 stick English usage questions to help boost your written communication skills.
Writing with DASH
Tips for business people on writing on deadline, by the developer of AMA's seminar "How to Write Fast When It's Due Yesterday."
Communication Skills
"B.S." Stands for Business-Speak
A few years back, a scientist named Alan Sokal decided to conduct a little experiment-well, a prank, really. The basis of this experiment/prank was simple. He wrote an article full of trendy, imposing-sounding words and concepts and submitted it to a...
"Houston, We Have a Problem": Leadership in Times of Crisis
Although few leaders deal with the life or death challenges faced by the crew of a space shuttle, these "space mission lessons" from a former astronaut can provide any leader with "the right stuff" in times of crisis....
"Huh?" Yes, Bosses Aren’t Listening
Organizations are failing when it comes to "upward communication"--the feedback from employees to management--according to the new Organizational Communication Survey conducted by the Society for Human Resource Management and CareerJournal.com. What...
"Tweak" Your Way to a More Balanced Life
When you first joined the workforce, who could have predicted that juggling would one day become your most critical skill? These simple strategies from a professional life coach show you how to make small changes that will help you keep all those...
10 Powerful Body Language Tips
Body language tips to help people boost their confidence, appear more authoritative, and connect more effectively with others.
10 Powerful Body Language Tips for the New Year
Body langage tips that will boost your confidence and help you appear more authoritative.
13 Workplace Relationship Tips
Thirteen ways to improve interpersonal skills.
5 Non-Negotiable Leadership Competencies
Effective leaders know how to motivate, educate, and inspire their people.
5 Ways to Project Confidence
Become aware of your competence so that you can project confidence to others.
A “CANDID” Approach to Difficult Conversations
A new way to approach challenging workplace conversations.
A Crisis Doesn’t Always Mean (News) Coverage: Nine Tips to Follow
Learn nine rules to follow to address crisies to shareholders, board members, and other key stakeholders.
A Nine-step Cure for "Tough Boss Syndrome"
Most tough boss problems center on communication. If you take the time to ask yourself nine basic questions about how you and your boss communicate, your boss will learn to value and trust you more. And most important-you'll learn how to ask for and...
A Roadmap to Challenging Conversations
A three-step approach to difficult workplace conversations: prepare, plan, and practice.
Adding No to Your Conversations
Learn why "no" is an appropriate reply to requests from colleagues and even your supervisor.
Advice from the “Communication Problem Solver”
An interview with Nannette Rundle Carroll, author of The Communication Problem Solver
An Interview with Recovering "CEO Dad" Tom Stern
Do you think it's OK to e-mail your spouse on his or her birthday? Do you refer to your kids as human resources? You may be a CEO Dad. Tom Stern, author of the insightful and hilarious new book, CEO Dad: How to Avoid Getting Fired by Your...
Another Writing Tip
Learn how to use punctuation. The wrong comma, hypthen, etc., can distract your reader who won't get your message.
Apologizing
For many of us, "I'm sorry" are two of the hardest words to say in the English language. That's unfortunate, since a sincere apology can go a long way toward ending conflict. Next time you need to offer a mea culpa, try following the suggestions in...
Are You an Awful Manager?
Avoid the four telltale signs of awful management.
Are You Assertive Enough?
Here are five sure signs that you're not assertive enough, along with tips on how to overcome each....
Are You Blunt? How to Say What Is on Your Mind Without Leaving a Trail of Dead Bodies
How to develop a more positive work and communication style
Are You Getting in the Way of Your Message?
Here are three rules to improve communication of critical messages.
Are You Listening?
There are different ways to listen and not all of them are effective.
Are You Promotable?
Think you're ready to move up to the next level within your organization? Kate Wendleton, founder of The Five O'Clock Club job search strategy group, explains how to gauge your chances of getting a promotion....
Are You Ready for a Promotion?
Tips to increase your chances of getting a promotion.
Are You Scaring Your Employees to Death?
When workers feel uncertain or fearful, they may revert to a primitive "critter state" of fight, flight, or freeze.
Banishing Boring Meetings
How to make business meetings more effective, from the author of Boring Meetings Suck.
Be a Gold Medal Communicator
Advice on being an outstanding communicator
Become a Better Manager by Asking the Right Questions
How managers can move work forward by asking questions.
Before You Retire
Don't even think about handing in your retirement papers until you ask and answer three key questions, beginning with "How am I going to pay my bills now that I am no longer receiving a salary?"...
Being "Self-ful"-A Guide to Assertive Communication at Work
When it comes to handling difficult situations at work, you have three choices: you can respond in a way that is either selfish, selfless or "self-ful." Author/trainer Mimi Donaldson explains how being "self-ful"-confident enough to be able to ask...
Bet It on Red
Even the most fearless leaders quail when faced with that most dangerous risk of all, the difficult conversation. VitalSmarts' Kerry Pattersen, coauthor of the New York Times best-seller Crucial Conversations, and Eric Patten tell you how to...
Blinders and Hidden Biases We
Learn four techniques for mastering feedback receipt.
Blogging Your Way to Business Success
Blogs, or Weblogs, aren't just for "geeks" anymore. Businesses large and small are using them to create a powerful brand identity and to connect with customers. Over 70,000 new blogs are created each day. Isn't it time you got started?...
Body Language Secrets of Successful Negotiation
When negotiating, pay attention to your body language.
Burnout Busters: 10 Ways to Cope When Work Becomes Overwhelming
Feeling stressed out at work? Mike Staver offers 10 ways to cope when work becomes overwhelming to help you avoid burnout and keep you happy at work.
Check Out Your "Rule Book"
Each of us has our own ideas about the proper way of doing things-rules about everything from common courtesy to guidelines for working well with others. Unfortunately, when it comes to right vs. wrong behavior not everyone is on the same page-or...
Coaching Your Boss
John Baldoni explains how to manage up by coaching your boss.
Communicating Across Cultures
You have a big meeting coming up overseas. You've checked and double-checked your proposal, but unless you've also done some research into the country's culture, the deal may be doomed before you set foot on the plane....
Communicating Effectively When You’re Here and Your Team Is There
10 strategies to facilitate communicatioin with virtual teams.
Communicating Trust
People work best when management trusts them to get the job done.
Communicating Up, Down and Sideways
Here's the simple truth: if you can't communicate effectively, you can't manage effectively. Learn how to give your skills a boost in Communicating Up, Down and Sideways....
Communicating Vision via a Winning Presentation
One way to communicate corporate vision is through a companywide presentation. How can you be sure that your message is well received by employees and managers? Communications expert Thomas Leech offers some valuable tips on this subject. He...
Communication Approaches That Strengthen Working Relationships
Here are ten ways to improve communication and strengthen work relationships
Conflicted About How to Respond to Conflict? New
An explanation of the five styles of conflict resolution.
Corporate Values 2002 Survey
Has corporate America acquired a "bottom-line" management style with a "win at all costs" mentality? Or is there room in the corner office for a little integrity? This survey shows that many organizations are making a commitment to a set of core ...
Could You Live Abroad and Keep Your Job?
A first-hand account of telecommuting from abroad.
Cracking the New Job Market
Interview with R. William Holland, Ph.D., author of Cracking the New Job Market.
Creating a Powerful Personal Presence to Influence and Engage
Learn how to exhibit a professional presence.
Creating a Question-Friendly Environment
How to create a workplace environment where people feel comfortable asking questions.
Crisis Management & Sceurity Issues
Fewer U.S. companies have crisis management plans in place today than in 2003, an AMA survey shows. In light of the third anniversary of the September 11 attacks, AMA surveyed its members and customers to determine if companies are prepared today to...
Crisis Management and Security Issues 2002 Survey
Business crises come in many forms and can occur any time without notice. So, whether it is an accident, a scandal, an act of nature or a malicious act, organizations recognize that they need to be prepared. Or do they? AMA surveyed 428 Executive...
Crisis Management and Security Issues 2003 Survey
More U.S. companies have crisis management plans in place today than they did in 2002, an American Management Association survey shows. In light of the second anniversary of the September 11 attacks, AMA surveyed its members and customers to determine...
Crisis Management and Security Issues 2004 Survey
Fewer U.S. companies have crisis management plans in place today than in 2003, an AMA survey shows. In light of the third anniversary of the September 11 attacks, AMA surveyed its members and customers to determine if companies are prepared today to...
Dealing with Difficult People
If you're faced with some, let's call them "challenging" personality types at work, here's some news you can really use: Once you identify a person's main behavioral style-Controller, Analyzer, Supporter, or Promoter-you'll unlock the secret strategy...
Dealing with Difficult People Is Easy
Simple strategies to diffuse conflict in the workplace.
Declare Your Independence from Boring Meetings
New ground rules to make meetings more productive.
Decoding the Job Interview
10 cues to look for during an interview to determine your chances of getting hired.
Defusing Difficult Situations: The Unexpected Response
Learn some surprise responses to confrontations.
Detecting Lies in the Workplace
The author of The Truth about Lies in the Workplace explains how to spot a liar's verbal cues.
Do You Have What It Takes to Be a Project Team Leader?
Project leadership tips from the AMA seminar Project Team Leadership.
Do You Know How to Give Constructive Feedback?
Constructive feedback can be the difference between having a productive or disruptive employee. David Lee offers advice on how to give positive feedback.
Do You Know What Your Body Just Said?
We reveal a lot about our attitudes, emotions, and motives by the way we hold our bodies.
Does Your Company Need an Extreme Messaging Makeover?
In creating an ad, making a sales pitch, preparing for a presentation, or writing a memo, improve your message by asking: What's the big idea?
Drawing a Line: How Many Personal Issues Belong at Work?
Learn how to address personal problems at work, yours and employees'.
Eight Effective Elements for Engaging a Multigenerational Audience
Learn how to improve presentations to multigenerational groups
Enlightened Office Politics
"Office politics" doesn't have to be a dirty word. Principled people can learn how to play the political game without betraying their core values....
Establish Values and Put Them in Writing
Learn how o effectively communicate values.
Establishing Trust to Do Business Across Cultures
Business etiquette and relationship-building tips for American businesspeople doing business with foreigners.
Facebook vs. Face Time
The value of face to face communication in our high-tech age.
Father’s Day Feature: How a Philosopher Became a Businessman, with Some Advice from Dad
In honor of Father's Day we present a short excerpt from the recent father/son coauthored book The 100-Mile Walk: A Father and Son on a Quest to Find the Essence of Leadership, by Sander A. Flaum and Jonathon A. Flaum (AMACOM 2006). It's a...
Five Ways to Elevate Your Visibility on the Job
If you want to prosper at work, start making a name for yourself.
Focus on the Fundamentals of Effective Communication Within an Organization
Learn how in-house communication affects business results and how you can inspire more effective communication in your company.
From the Mouths of Babes: Get Everything You Want by Learning How to Negotiate Like a Child
When it comes to negotiating, chances are a wheedling, relentless four-year-old could out-trump even "the Donald." If you want things to go your way, try these time-tested techniques from the pit bulls of the negotiation universe, children. If all...
Get Rid of Those Pesky "Weasel Words"
Does your writing have a weasel problem? Weasel is language that sounds wishy-washy, even sneaky. It avoids saying anything definitively. Here's how to tell if weasels have infested your writing....
Getting to "Yes" with Chinese Companies
We've all heard the expression, "When in Rome, do as the Romans do." The adage is especially true for American executives who want to forge relationships with Chinese companies. Often it's not what is said, but rather, how. Here are...
Getting Your Audience to Care
How to get communicate your product or service's benefits to your audience.
Give 'em Something to Talk About: Leverage Your Company's Grapevine
How to use your company's informal communication system to share the company’s values and positive messages with employees.
Go on the Offensive Against Cyberattack
How to protect yourself and your business against cyberattack.
Good Leadership in Challenging Times
All leaders need to learn how to deliver bad news to employees—and not only in tough times.
Harnessing the Power of Collaboration
Why collaboration is critical to an organization's survival.
Heard Any Good Gossip Lately?: Why the Office "Dish" May be More Harmful than You Think
Office gossip isn't just harmless fun. Over time, the harm caused by venomous "water cooler talk" can be far-reaching, leading to poor morale, resentment and lower productivity. Here are some tips for opting out of the trash talk....
Holiday Business Etiquette Q & A
Business etiquette expert Lydia Ramsey answers common holiday etiquette questions.
How “The Best Thing that Could Ever Happen to You” Happened to Me
Help and hope for executives who experience job loss.
How NOT to Ask for a Raise
Avoid these 10 common mistakes when asking for a pay increase.
How to Change Minds Through Influence, Not Manipulation
A six-step process to help convince others of your point of view.
How to Disagree with Your Boss-and Win
In the workplace, all too often might makes right. So how do you tell someone more powerful than you that his or her plan is misguided? Very carefully. Here are some helpful "do's" and "don'ts."...
How to Fake Charisma
Tips on appearing more confident, from body language expert Carol Kinsey Goman, Ph.D.
How to Gain Leverage
To paraphrase Archimedes, given enough leverage you can move the world. The same principal also applies to negotiation, where the right amount of leverage can make the difference between getting what you want and coming away empty handed. Negotiation...
How to Have the Last Laugh When Dealing with Life’s Bullies
If you learn how to use humor effectively against nasty people, you may not leave them laughing, but you can have the last laugh....
How to Kill a Team in One Easy Step
How high-performance organizations increase team effectiveness.
How to Persuade a Decision Maker
Learn how to perssuaade a decision maker by how you make your presentation. i
How to Ride a Roller Coaster Calmly:
Learn how to present yourself in a professional manner at meetings.
How to Save an Idea
Learn from real-life examples how to keep a good idea alive.
How to Send a Subtle Message
You've tried and tried to get your manager's attention through direct, point blank requests, but somehow your message just isn't getting through. Maybe it's time to try a little subtlety. The editor of officepolitics.com examines a range of subtle...
How to Set the Stage for a Difficult Conversation
Before you hold a difficult discussion with someone else, you need to hold one with yourself. Examining your own motives and attitudes helps clear your mind and lighten your baggage. Here are some questions you should ask yourself as you prepare for...
How to Start a Difficult Discussion Off Right
"I don't like your attitude." That's an example of a bad way to begin a difficult conversation. The words you use to broach a sensitive topic can make the difference between a productive discussion and a combative shouting match. Author David Lee...
How to Use Body Language to Boost Your Credibility and Your Career
How to project confidence and credibility using non-verbal communication.
How to Use Communication to Build Trust and Inspire Loyalty, as Well as Lead Effectively
Good communication can build trust and inspire loyalty in your company. Helio Fred Garcia explains how this helps you lead your team effectively.
How to Win Over Your Enemies
If you are dealing with adversaries at work, check out these tips on how to win over your enemies in the office. One small trick can make a huge difference.
How to Write Your Own Performance Review
Writing your own perfomance review can be hard. Learn some ways on how to write a performance self review that will make a difference.
I Heard It Through the Grapevine
The rumor mill is alive and well in corporate America. According to a recent survey, nearly half of the respondents said they would put more credence in the company grapevine than in what a corporate leader says. Carol Kinsey Goman, Ph.D., takes a...
I Object! Four Steps to Handling Objections
Advice for managers for dealing with objections and dissent so that people can move forward to get work done.
I’m a Manager, and So Can You
Being a good manager isn't all that different from being a good person.
Improve Your Personal "Curb Appeal"
Transferring the idea of a house's "curb appeal" to one's professional & personal interactions.
Improving Your Communication
Two situations are shared to help you with your communication skills.
Information Underload
How boosting internal communications can benefit an organization's bottom line.
Inheriting an Employee with Disciplinary Problems
Strategies for dealing with new team members who may be less-than-perfect, from the new book 101 Tough Conversations to Have with Employees.
Innovation by Example
Learn these principles of successful corporate innovators.
Intro to Emotional Intelligence
A brief introduction to EI, from AMA’s seminar Successfully Managing People.
Irritating Others' Ears
Some inaccurate words or phrases can undermine your professionalism.
Is the Handwritten Thank-You Note Dead?
How should you deliver a post-interview thank-you note? Experts debate the merits of a handwritten note in the internet age, and the best way to say thanks.
Is Twittering a Productive Use of Work Time?
Is the wildly popular social networking tool Twitter only for the superficial and narcissistic, or does it have valid business value?
Is Your Business Tweeting in the Dark?
Tips on getting your business's message across, from the author of The Social Media Survival Guide.
Is Your Corporate Culture Toxic?
Five indicators of a toxic corporate culture and how to fix them.
Is Your Speech Transitional, Transactional or Transformational?
Most speeches fall into one of three categories: transitional, transactional, or transformational. Knowing the differences between them is critical to your speech's success....
It’s Not About You
The number one rule of presentations is to remember it's about your audience and how you can be of service to them.
Keep Your Foot Out of Your Mouth: Sure-fire Strategies to Handle Customer Communication Problems
Poor communication can both cause and exacerbate customer problems. Learn how to defuse disagreements before they escalate, with these strategies from conflict management expert Dr. Andrew Edelman....
Keeping Your Cool When the Customer Gets Hot
How to deal with a customer who is upset and unhappy with your company’s product or service.
Keeping Your Cool: Dealing with Difficult People
Advice for working with difficult people
Leading with Kindness Survey
If you feel that your boss is kind, chances are you look forward to going to work every day, you're more likely to put in a little extra effort, and you might even delay that search for a new job. But if you work for a boss who is a bully, all bets...
Learn to Embrace Your Butterflies
How to use nervous energy in a positive way when presenting in front of a group.
Learn to Love Your Job-7½ Secrets for Living a Life You Love
Warren Beatty once said, "You've achieved success in your field when you don't know whether what you're doing is work or play." If you find yourself working more but enjoying it less, here are some simple ways to put a smile on your face and a spring...
Learning to Just Say NO
How to say "no" at work without risking your reputation.
Let Your Writing Make a Good First Impression
Learn how to proof your own writing and leave a good first impression with your readers.
Let's Talk
Learn the importance of conversations.
Let's Talk
Learn these four communication styles.
Make Networking Work for You
Sharpen up your networking skills with these tips from Len Sandler, author of Becoming an Extraordinary Manager....
Make the Other Person Feel “Felt”
learn how to use listening skills to build strong relationships
Making Conflict Work for You
A savvy manager can use conflict to his or her own benefit-transforming a potentially explosive situation into an opportunity for innovation and change....
Making Your Message Memorable: 5 Tips That Add Value to Your Words
Here are five tips to ensure outstanding presentations.
Managers: How’s Your Bedside Manner?
Although managers deal with important challenges every day, few of these involve actual life-and-death issues. So you wouldn't expect that both doctors and managers would benefit from the same kind of training. However, when it comes to...
Master the Art of Meeting and Mingling
Learn how to successfully mingle with business associaates and company colleagues.
Mastering Project Management Communications
Ensure you are effectively communicating the project you lead.
Memorable Presentations Require You to T.H.I.N.K.
Learn how to perfect your public presentations.
Minding Your Global Manners
Although the world truly has become a global village, there are still many differences among cultures. A small behavioral faux pas-calling a person by his first name or sending an inappropriate gift-could sabotage an important deal....
Movin’ On Up:
Learn how to more effectively communicate via body language.
Multicultural Communication Tips
In today's "global village" workplace, managers may oversee onsite remote and virtual teams made up of people from many different corporate and geographical cultures. Success greatly depends on the ability to communicate effectively with all team...
Need a "Do-over at Work? How to Recover from Stupid Mistakes
Next time you make a mistake at work, follow a strategy well-known to children everywhere-ask for a "do-over." Humorist Judy Carter explains....
Negotiating without Wrecking a Relationship
When you're involved in a negotiation with someone who you'll never have to see again, the object of the game is simple: may the best negotiator win. But what about when your counterpart in the negotiation is someone whom you'll have to work with...
Negotiation Secrets from an FBI Agent
There is perhaps no expert more qualified on the subject of high-stakes negotiations than Frederick Lanceley, a former senior negotiator with the FBI and the principal developer of the agency's crisis negotiation training course. In this article, Mr....
Networking within Your "Tribe"
Everyone knows the importance of networking within one's profession and industry. But one key networking opportunity is often overlooked: making connections within your own organization. Andrea Nierenberg, author of Million Dollar...
Never Attend Another Useless Meeting
How to improve the quality of meetings, from the author of "Read this Before our Next Meeting."
Never Beat the Boss at Horseshoes: Lessons Learned in the Pits
The game of horseshoes has a lot in common with the game of life. Author Roy Lantz offers five tips on how to increase your chances of winning-no matter which game you're playing....
New "Moving Ahead" Feature: Why I Love My Job
Have you ever listened to the "Car Talk" guys on National Public Radio? Tom and Ray Magliozzi laugh (mostly at themselves) their way through their weekly, one-hour show. We can't imagine anyone having more fun at work. And yet, Tom and Ray are...
New Grad Hires: Ready and Willing, but Are They Able?
Two-thirds of employers say college graduates lack the skills they need to succeed. What's the problem? Nobody is teaching young people how to communicate effectively. It's time for academia and the corporate world to give soft skills some...
Nice Guys Finish First
Are success and niceness mutually exclusive? Not according to Linda Kaplan Thaler and Robin Koval, authors of The Power of Nice, and the senior leaders of advertising agency the Kaplan Thaler Group. The authors spoke to Performance and Profits...
Office Holiday Gift Giving Made Easy
Although you shouldn't look a gift horse in the mouth, you also don't want to end up putting your foot in your own mouth during the holidays. Here are tips to help you deal with the inevitable sticky business-etiquette issues of the season....
Oh, the Places You’ll Network!
You know you need to network if you want to make valuable new contacts within your profession or industry. But how and where do you start? Here are 12 proven places to network from the author of Cracking the Networking CODE, along with six...
Old People Need "Friends," Too: Using Social Networking Sites for Business
Should you have an online profile? The answer is an emphatic "yes" if you either have a job or need a job. If you think only teenagers are on Facebook and other social networking websites, it's time to step into the 21st century and use technology...
Open Communication: Vital to Business Success
Does your company value open communication? David Hassell offers tips on establishing open communication in your office and how it can enhance productivity.
Optimism: The Foundation of Success
Optimism is the rare ability to make the best out of any situation. In this article, the consulting psychologist for "The Apprentice" discusses how the show's contestants use optimism to rise to the challenge and outlines practical steps you can take...
Overcome Your Fear of Public Speaking
Quick-what's the #1 human fear? Financial ruin? Death? No-it's fear of public speaking. If the prospect of speaking in front of a group causes you to have a near-death experience, it's time to tame your panic with these tips from a professional...
Overcoming "Mommy Guilt"
Most parents know that parenthood and guilt go together like peanut butter and jelly. Fortunately, there is hope for the guilt-afflicted. Read our exclusive interview with the co-author of Mommy Guilt for upbeat and practical strategies...
Overcoming the Five Barriers to Influence
Clear the path for your great idea to succeed by planning a route around each of these five roadblocks to successful influence....
Overused Buzzwords: It’s All Good at the End of the Day
A new survey of the most annoying and overused business buzzwords.
Perfect Presentations: It’s All about the Room
If your responsibilities include making arrangements for presentations or speeches at hotels and convention centers, don't miss this article! Brian Tracy, one of the world's most successful speakers, shares his secrets. His first tip? "Hotels lie!"...
Perfect Your Virtual Presentations
Learn from an expert how to give virtual presentations.
Picture This
Did you know that the brain processes images 60,000 times faster than words alone? Even the simplest hand-drawn pictures can illustrate an idea with powerful results. Dan Roam, author of the new book The Back of the Napkin, describes how the...
Political Discussions in the Workplace
With a tightly contested and historic presidential election less than a year away, political discussions are expected to heat up at water coolers in offices around the country. But according to American Management Association's Political Discussions...
Political Discussions in the Workplace 2004 Survey
In light of the closely contested presidential election, American Management Association wanted to know how the national politics are affecting executives in the workplace. Forty-five percent of employees surveyed said that their companies have no...
Project a More Powerful Image at Work
Women in the workplace can project a more powerful image if they avoid some common body language mistakes.
Project Management Success: It All Begins with Communication
Strategies from the AMA seminar Project Team Leadership: Building Commitment Through Superior Communication.
Protect Your Career: Stay Informed
Bob Dylan had it right when he wrote, "The times, they are a-changin'." No matter who you are-your industry, profession, and organization are in a constant state of flux. And if you're not keeping up, you may find yourself on the outside looking in....
Protect Yourself from Workplace "Energy Vampires"
Chances are you've been the victim of at least one variety of workplace energy vampire, be it "The Sob Sister" or "The Constant Talker." Learn how to protect yourself from their evil with these tips from Judith Orloff, M.D....
Public Speaking for Executives: The Original Social Media
Learn how to perfect your public speaking.
Putting an End to Office Feuds
America's most famous feud, the war between the Hatfields and McCoys, dragged on for more than 10 years-but some office feuds could give it a run for its money. Here are some tips for bringing peace to your office....
Putting the “Present” Back in Presentations
Tips for becoming a presentation super star.
Raising Trust Capital
Trust from your team doesn't come from your job title; it comes from your sincere efforts in leadership. Like stocks that lose value from poor performance, your behavior toward your team members can result in gains and losses. Likewise, through your...
Reach Your Goals Through the Art of Persuasion
Call it buy-in, agreement, or cooperation; most of us have to convince others to see our point of view every day. Once you learn a few simple techniques you'll become a master of the art....
Reaching Ethical Agreement Across Cultures
Four steps to help people from different cultures find common ground.
Red Sox Communications
Learn how to improve your communications--interpersonal and written.
Resilience: The Secret to Success
Why do some people remain so calm and collected in the face of looming deadlines, combative meetings, impending layoffs, and turbulent changes? The key, the experts say, is resilience. The good news is that anyone can learn how to weather storms...
Reverse Engineer to Create Templates
Learn how to develop templates and save writing time.
Revolutionize Your Workplace, One Conversation at a Time
Having trouble communicating with your colleagues? You're not alone- 50% of workers surveyed say they find it difficult to have open, honest conversations at work. The solution: break from the status quo and move away from the old parent/child...
Rx for Office StresssIn
Learn how to control stress among employees and managers.
Secrets of Maximum Influence
Here is advice on how to build influence before audiences of different types.
Self-Assessment: Are You a Masterful Meeting Participant?
Do you look forward to meetings? Do you leave most meetings feeling a sense of accomplishment, energized to tackle the challenges at hand? No? Take action: become a "masterful meeting participant." This short self-assessment from the author of...
Self-Assessment: Test Your "CQ" (Courtesy Quotient)
Some "old school" traditions never go out of style, even in today's fast-paced, nanotech, digitized world. A little common courtesy can go a long way in the workplace, helping you gain the respect and support of your colleagues, direct reports and...
Seven Principles of Effective Public Speaking
Seven strategies from an executive communications coach that will help you cope if you’re called upon to address a crowd.
Simple, Direct and Often
Communication that is too late or too little can derail leadership from a plan of action that can significantly impact the bottom line. On the other hand, a well-organized communication process throughout an organization can ensure successful...
Six Strategies to Recession Proof Your Job and Career
Increasing your soft skills savvy will help you demonstrate your value during a soft economy.
Six Ways to Prepare Office Staff for a Reporter's Visit
Here are six ways to prepare your office staff to avoid a big mistake when a reporter is on site.
Social Capital: Why It Really Is "Who You Know"
Social capital is the wealth you possess because of your relationships; the value created by fostering connections between individuals. Carol Kinsey Goman, Ph.D., explains how knowing the "go-to" people within your organization-those who hold the...
Social Media Go to Work
Advice for companies on adopting social media for business purposes.
Soft Skills by Any Other Name
A new study by i4cp underscores the importance of solft skills in business.
Speaking Excellence
Understand these four critical steps to perfect your speaking skills.
Start Your Speech Out Right
If you want to captivate your audience, the best place to start is with a killer opener. Here are some tips on opening with a bang from best-selling author-and veteran speaker-Brian Tracy....
Storytelling: How to Be a Persuasive Communicator
Storytelling is an effective tool to motivate staff members.
Strategies for Controlling a Meeting Nemesis
These strategies from AMA’s seminar “Leading Effective Meetings” will help control a meeting.
Take a Walk in Their Shoes
How to defuse bad behavior by seeing things from the other person's point of view.
Tell Me Less: Sometimes It’s What You Don’t Say That Matters
Tips for appropriate written and spoken workplace communications.
Ten Facebook Dos and Don’ts
How to take full advantage of Facebook's many features to get maximum ROI.
Ten Phrases That Should Be Banned from Your Workplace Vocabulary
Phrases that convey negativity, rudeness, or incompetence that can derail one's career.
Ten Pitfalls of Pitiful Meetings—and How to Fix Them
Learning how to run a meeting well ensures a productive session for all.
Ten Presentation Skills Your Sales Team and Others Aren't Telling YouFo
Here are ten tips to improve the quality of your presentations.
The #1 Core Competency for Leaders
How to become a more effective leader by increasing your EQ.
The "Accidental" Ambassador
Intentionally or not, when an entrepreneur ventures into a foreign market he or she becomes an unofficial American ambassador. Bill Dodson, an American who lives and runs a business in China, explains that to change how Americans are perceived around...
The Art of Starting Over
When a meeting or conversation gets off to a rocky start, the situation can often be turned around by asking to start over.
The Basis of Good Meeting Management
Learn how to plan a successful meeting.
The Body Language of Charisma
How to gain influence in the workplace by becoming more charismatic.
The Body Language of Disengagement—from Head to Toes
A body language expert explains how to determine whether your audience is really listening.
The Customer-Focused Organization
The Customer-Focused Organization: How alignment, advocacy, data, and technology drive high-performance
The Exchange
Here are four tips for resolving emotionally charged disputes.
The Five Steps to Conflict Resolution
Managers and executives often find themselves in the role of mediator between employees and teams under their direction.
The Hard Truth about Soft Skills
Which is more important to career success-"soft" skills (interpersonal/social abilities) or "hard" skills (technical/factual knowledge)? The answer may surprise you. According to a thought-provoking new book, it's the soft skills that can make or...
The Introvert’s Guide to Connecting
You can advance your career if you step out of your shell and become a more effective communicator.
The Law of Listening
Learn how to become a better communicator
The Lightning Bug vs. the Lightning
Test yourself with a short quiz from AMA’s new Business Grammar Workshop.
The Long Goodbye to Literacy
Is reading dead? Some experts predict that streaming video and talking computers will soon replace the written word. And studies appear to back them up: the percentage of Americans who read literary works, 57% in 1982, dropped to 47% in 2002, with...
The Miscommunication Medium
Do you often feel misunderstood? The problem may be that your e-mails don't properly "speak" your mind....
The Power of Negative Thinking
Do you want to be surrounded by a team of "yes" men (or women) who are afraid to give you the input you need to make effective, informed decisions? Unless you actively seek out diverse points of view, listen to dissenting arguments and empower your...
The Root Causes of Low Employee Morale
Here are five suggestions that will help you to avoid destroying morale and experiencing both the hard and soft costs of poorly engaged employees
The Science of Asking Great Questions
Question: In a negotiation, what is one of the most important skills to possess? Answer: The ability to ask the right question. Negotiation expert Jim Camp tells you how to ask questions that will get you the answers you want....
The Secret Ingredient of Success
What can baseball manager Branch Rickey and a "little old ant" teach us about motivation and success? That anything is possible if you simply don't know that you can't do it....
The Secret of Change
Management consultant Carol Kinsey Goman, Ph.D. learned a valuable lesson in her previous career as a therapist-people don't change because other people want them to. True motivation must be based on WIFM ("What's in it for me?")....
The Secrets to "Growing" Great Employees
How does your garden (of employees) grow? In her new book Growing Great Employees, executive coach Erika Andersen explains how you can help your people bloom where they're planted....
The Seven Secrets of Inspirational Leaders
If you adopt these secrets of leaders who inspire, motivate, and exert a positive influence on their people, customers will want to do business with you, employees will want to work with you, and investors will want to back you....
The Silent Language of Leadership
Peter Drucker once said, "The most important thing in communication is hearing what isn't said." Carol Kinsey Goman, Ph.D., explains how your body language may be getting in the way of what you want to say....
The Six Essential Characteristics of Successful People
Liza Siegel, Ph.D., the consulting psychologist for the hit reality show "The Apprentice" and author of the new book Suite Success, discusses what it takes to succeed, whether on a reality show or in reality....
The Top Meeting Pet Peeves That Plague Organizations
Consquer these five peeves with top management meetings.
The Top Three Skills of a Project Team Leader
Tips from the AMA seminar Project Team Leadership.
The Upside of "Office Buzz" (or, "Stop Working and Start Talking!")
It's no secret that people love to schmooze, especially at work. But it turns out that the majority of this talk (86%) is actually work-related. And the most progressive companies are actually introducing initiatives that will facilitate what was...
Things People Do to Get Fired (and How to Avoid Doing Them)
Want to keep your job and advance your career? Follow the advice of The Five O'Clock Club career counseling service and avoid these five workplace blunders....
Three Business Skills Generation Next Can Teach Us Today
Generation Next can teach us to use simulated environments, virtual spaces, text messaging, and myriad other technologies individually and in combination. Why should we master these skills? They can promote business contacts that can help our careers...
Three Elements of Persuasion
Learn three critical elements to making a speecj/
Three Icebreaker Activities for Your Next Meeting
One of the first steps to holding a productive meeting is introducing participants to one another in a way that gets everyone talking. Here are three icebreaker exercises you can use to kick off your next meeting....
Tips for Reaching Across the Aisle (or Silo)
Business communication expert Carol Kinsey Goman offers strategies for working across silos in the workplace.
Tips to Tame the Tiger of Teamwork
A team leader's goal is to sustain harmony among all of its members while overcoming conflicts. Here are six tips that will enable you to prevent chaos within your team and help all group members achieve greater production....
Transaction Versus Interaction
Learn the benefits of interactive communication.
Transform Meetings from Boring to Productive
Tips for making meetings more productive.
Turning Around Tough Conversations
How to handle difficult situations with tact, professionalism, and grace.
Understand That a Sales Presentation Is a Conversation, Not a Speech
Learn how to use the skills of a salesperson to make better speeches.
Using "No Limit" Poker Strategies to Win in Business
Winning in business is much like winning at poker: you've got to know when to hold 'em and know when to fold 'em. The authors of No Limit: The Texas Hold 'Em Guide to Winning in Business share their proven strategies to raise your odds...
Using Visual Language to Create the Case for Change
Studies show that visuals can help viewers organize and process information more quickly, accept ideas more readily, shorten meeting time, make information more memorable and increase a group's ability to reach consensus. Learn how to use visuals-from...
Want to Get Your Way? Watch and Listen
Everyone, from toddlers to CEOs, wants to get his or her way. According to a new book, Getting Your Way Every Day, the true power of persuasion lies not in the proverbial "talking until you're blue in the face," but rather in the ability to...
What If Someone “WikiLeaked” You?
In today's viral, WiwiLeaks world, leaders who want to avoid embarassment must think before they speak.
What Is a Good Question? That’s a Good Question
The six types of "good" questions.
What to Do if You Forget Someone’s Name
Unless you have a photographic memory or are one of the few people who can get away with calling everyone "kiddo," sooner or later you'll be in the uncomfortable situation of forgetting someone's name. No need to panic. These tips from a memory...
What You Say Without Speaking
If you want to get your message across most effectively, pay attention not just to your words but to your body language. When it comes to nonverbal communication, perception is everything. Communication expert Carol Kinsey Goman, Ph.D., explains how...
What, Me Brag?
If you don't learn how to promote yourself, your company may not promote you, either, says Peggy Klaus, author of Brag! The Art of Tooting Your Own Horn Without Blowing It. While nobody likes a braggart, keeping quiet about your...
What’s Your Business EQ (Etiquette Quotient)?
In business, how you present yourself is as important as the service or product you're presenting. Take business etiquette expert Lydia Ramsey's "Busiquiz" before your next client meeting to make sure you put your best foot forward (and not in your...
What’s Your Story?
Forget the PowerPoint presentations and the bar charts. If you really want to grab people's attention, there is no substitute for the age-old art form of storytelling-and some of the most powerful, engaging stories you can tell are the ones starring...
What's Your SQ (Social Quotient)?
Boost your business and career by leveraging your social skills.
When Leaders Talk with Their Hands
Learn which hand gestures can be most effective to make key points.
When NOT to E-mail
If you've ever sent an e-mail that you wished you could take back (and who hasn't), you might want to keep this list of situations in which you should never, EVER send e-mail....
Why Can’t People Just “Talk Normal"?
An interview with Tim Phillips, author of "Talk Normal: Stop the Business Speak Jargon and Waffle."
Why Effective Networking is Now More Critical than Ever
Networking expert Andrea Nierenberg explains how to build and nurture an effective network.
Why Good Bosses Go Bad (and Other Issues That Keep Leaders Up at Night)
An interview with Nicole Lipkin, the author of the book What Keeps Leaders Up at Night. Lipkin discusses when good bosses go bad and how to avoid it.
Why I Love My Job-The Series Continues
When Kim Fields responded to our query in "Moving Ahead" for people who love their jobs she e-mailed, "I LOVE MY JOB!!" in capital letters, followed by two exclamation points!! Who could resist that kind of enthusiasm? I knew immediately that I...
Why Leaders Use Stories in Their Presentations
Learn why executives use shorties in their presentations.
Why Running a Business Is Like Raising a Teenager
Like a 15-year-old who is told "no" by one parent and "yes" by another, employees become confused and less effective if they receive mixed messages from senior management....
Why the Boss Shouldn’t Run Meetings
The author of No More Pointless Meetings explains why the most senior person in the room can't simultaneously run and participate in a meeting.
Why Workforce Talk Tells You What You Got
learn how staff conversations reflect work style and employee approach to work.
Why You Should Reach Out and Touch Someone
Studies show that used properly, a simple touch--even in a business environment--can work wonders.
Win-Win Is for Losers!
Wait a minute, that doesn't sound very politically correct, does it? The author of Black Belt Negotiating explains why people often unknowingly negotiate with the intention to fail. Here's how to make sure you wind up the big winner in...
Words You Lead By
Do you "check up on" your team members or "check in with" each member? Do you try to "fix" your employees or do you help "develop" your employees' skills to be more successful? This is neither semantics nor idle wordplay. It's about effective...
Writing with DASH
Tips for business people on writing on deadline, by the developer of AMA's seminar "How to Write Fast When It's Due Yesterday."
X-Ray Vision
Today's executives must remain as transparent as an X-ray.
Your Telephone Voice
Learn some ways to improve your voice on the telephone.
Customer Service
21st Century Customer Service
How to keep the best aspects of old-fashioned customer service while retooling them for our complex, digital world.
25 Ways to Keep Customers for Life
Acquiring new customers is an expensive and exhausting process. Arnold Sanow offers 25 tips to keep customers from leaving that any business can use.
A Big Mistake: Promising to Handle a Complaint, Then Letting It Slide
Learn a productive way to handle complaints. Certainly don't promise to address the problem and then let it slide.
Adjusting the Picture on Customer Focus
At first glance, "big picture thinking" and "customer focus" would seem to be mutually exclusive terms. After all, the first phrase connotes a farsighted, panoramic view of business, while the second implies an intense, laser-beam-like concentration...
Are You Putting Your Clients Last?
Ten ways you might be inadvertently letting your customers down.
Attention, Salespeople: It’s Not About You
Salespeople: distinguish yourself from the pack by adopting a "you" point of view toward your customer. Ask: "What are your goals?" "What's your take on this?" "What is the biggest challenge you're facing right now?"...
Ben Franklin on Customer Service
You may think you know the essential ingredients of exemplary customer service. But if you really want to please your customers, hearken back to 1749 and read what wise old Ben Franklin had to say about the subject. For starters: "You are as much...
Better Make It Real
Trust and transparency are key to an authentic customer experience.
Building Client Relationships:
Advice on how to build strong customer relationships
Building Your Brand from the Inside Out
Learn how to build your brand from the inside, building positive messages for customers through your employees.
Business Lessons…from Burger King
Learn how to effectively provide top-quality service.
Calming "Customonsters" and Other High-Maintenance Clients
If your business has fallen prey to "customonsters"-those high-maintenance clients who over time may be more work than they are worth-here are some tools to help you tame the savage beast....
Casting the Staff for Your Service Department
Here are three qualities to use to hire top performers for your service department
Challenges Facing Marketers 2002 Survey
With the proliferation of communications and distribution channels, and intensified domestic and international competition, marketers are facing ever-growing challenges. But what exactly are they? To determine what marketers themselves are thinking...
Connect with Customers in a Slow Economy
How do you attract, get new customers, and maintain customer loyalty with a limited ad and marketing budget in a recession?
Creating Customers for Life
Every salesperson knows that it is far less costly to keep loyal customers than to find new ones. Here are 10 tips that will help you find your dream customer-the "customer for life."...
Customer Satisfaction Is Not Enough
For most companies, customer satisfaction remains the Holy Grail-but are they setting the bar too low?...
Customer Service Excellence Depends on Valued Front-line Employees
How leaders can show front-line workers the respect and appreciation they deserve.
Customer Service Survival Tips
Now, more than ever, the customer is king. The author of a new book, Make It Glow, offers five simple strategies for building customer loyalty during the downturn....
Customers to CEOs: "Can You Hear Us NOW?"
Many customers are finding it more and more difficult to get acceptable levels of service from the companies they do business with-regardless of how much they spend, how long they've been a customer or how profitable they are. Attention, CEO's: this...
Delivering Excellent and Ethical Customer Service
Chip R. Bell learned some life-long lessons about customer service growing up on a cattle ranch.
Disinterest in Your Customer’s Needs
Provide top quality customer service
Does Your Business Need a Chief Customer Officer?
Is a C-level customer service person the key to taking your company's sales to the next level? Maybe. Or maybe not. An experienced CCO offers advice to help you decide....
Eight Tips for Changing Your Customer Service Culture
Improving customer service is not a quick-fix process. It starts with a total commitment to cultural change and a long-term commitment to quality that is accepted by everyone in the organization, from top to bottom. Here are eight essential rules for...
Everything She Knows as a CEO She Learned as a Waitress
Before she became CEO of her own $29-million transportation and distribution company, Carolyn Gable spent her time waiting on tables and worrying about how she was going to feed her seven kids. She didn't earn an MBA at a famous B school; she didn't...
Facebook vs. Face Time
The value of face to face communication in our high-tech age.
Hear Them Roar (and See Them Buy): How to Capture Today’s Hottest Market
Women-owned businesses in the United States employ over 19 million people and generate $2.5 trillion in revenues. If your business isn't marketing to this growing, powerful segment, it's missing a huge opportunity....
Hiring the Cast for Your Service Department
Hiring out your service department with people who can star in their roles is the key to success in customer service.
How to Be Addict-able to Your Customers
Six ways to become indispensable to your customers.
How to Create Happy Employees and Customers: Eliminate Indifference
Ed Horrell outlines the “rules of engagement” for companies who want to achieve customer service excellence.
How to Manage Your Business's Greatest Asset: Your Customers
How to make sure everyone in the organization is focused on satisfying customer needs.
How to Say No to a Customer
The best way to say no to a customer is to learn how to say it without using the word "no."
How to Succeed as an Entrepreneur
Here are five ways to improve the odds of making your “American dream” come true....
Improving Customer Experience Can Help Beat Your Competition, Drive Loyalty and Boost Profits
Learn how customer service can build customer loyalty and improve competitive position.
Inspiring Customers: Lessons from Nonprofit Organizations
Many large organizations are taking a tip from nonprofits and seeking to form meaningful connections with their customers.
Is Your Company Sitting on a Bull's-Eye?
Strategies for overcoming price-based sales competition.
Keeping Your Cool When the Customer Gets Hot
How to deal with a customer who is upset and unhappy with your company’s product or service.
Keeping Your Cool: Dealing with Difficult People
Advice for working with difficult people
Keeping Your Customers During Tough Times
Your sales reps’ must make sure they’re effectively meeting the needs of current, loyal customers.
Learning from Lost Customers
Customer retention advice from the authors of Managing Knock Your Socks off Service.
Magnifying Customer Focus
Seven out of 10 executives say that their organizations experienced disruptive change during the last year. And more than 80% say that the pace of change is speeding up in organizations all over the world. That's according to Agility and Resilience, a...
Miranda Rights of Customer Service
If you can't remember the last time you experienced truly excellent customer service, you're not alone. Peter Shankman's tips will ensure that your business is never convicted in the court of bad service....
Monster Customer Service Blunders and How to Avoid Them
Every organization insists that keeping its customers happy is a top priority. Yet only half of the respondents in a new AMA/HRI study said they are doing a good job at creating emotional bonds with their customers. Companies who excel at delighting...
Moving from “Me First” to “We First”
In a podcast interview Simon Mainwaring discusses his connected, mutually dependent view of the world.
Murano Magic-Lessons in Innovation
Believe it or not, you can learn a lot about competitive advantage from the ancient glass-blowing businesses based on the small island of Murano, Italy. These savvy artisans have flourished for hundreds of years by understanding a simple truth-you've...
Open Communication: Vital to Business Success
Does your company value open communication? David Hassell offers tips on establishing open communication in your office and how it can enhance productivity.
Recovery! Turning Service Failures Around
A four-step approach to correcting customer service lapses.
Secrets of Selling to Boomers: Keep It Old School
How to sell to Baby Boomers, who possess the highest disposable income of any generation.
Serving as Leader When Customers Are Wired and Dangerous
Learn how companies can build customer loyalty
sforming Customer Service from Ordinary to Extraordinary
Extraordinary customer service depends on each employee's job essence, which goes beyond general job function.
Sharpening Customer Focus
How companies can boost performance by shifting focus to the customer.
Shifting to a Customer-centric Focus
The best companies based all their decisions on how they affect customers; they are truly customer-centric.
Six Truths about Really Putting the Customer First
Sure, your company's mission statement says the customer is number one, but what are your people doing to back up those lofty goals?...
Taking Service to the Stratosphere
12 steps to creating a culture that delivers outstanding service every day.
The Care and Feeding of Your Company’s HEROes
How companies can identify, encourage, and empower their HERO (Highly Empowered and Resourceful Operatives) employees.
The Cold Calling CEO....Ensuring Your Path to Success
Learn fromthis CEO the value of Cold-call calling to better understand your customers.
The Customer-Focus Gaps
A recent global AMA/HRI study on customer focus found that there are significant differences between what organizations should do to increase customer satisfaction and what they're actually doing....
The Customer-Focused Organization New
i4cp and the American Management Association (AMA) examined customer focus through the lens of high-performance
The Customer-Focused Organization New
i4cp and the American Management Association (AMA) examined customer focus through the lens of high-performance
The Look of Customer-Focused Measurement
Learn how to measure customer service delivery
The Power of Keeping Promises: How to Create Customers for Life
If your customer philosophy is "take the money and run," your company won't be around for long. Scott Deming, author of the new book The Brand Who Cried Wolf: Deliver on Your Company's Promise and Create Customers for Life, explains how to keep...
Turning Your Customers into Fans
Marketing tips from the former Chief Marketing Officer of the New England Patriots football team.
What It Takes to Put Clients First
An 11-step strategy to put clients first in any organization.
What Your Customers Really Want (Hint: It’s Not Just Price!)
Learn what attracts today's customers--and price is not a factor.
When Customers Don’t Behave As You’d Like
Companies invest huge amounts of time and money in identifying and learning about potential and current customers, but sometimes the challenges customers present leave firms wondering whether that's money well spent. Here are some techniques firms can...
Why Getting the Best from Your Employees Starts with Frontline Leadership
To fully utilize your team’s potential, the people in charge have to be great leaders. See how great frontline leadership can empower your team to success.
Win Today’s Empowered Customers:
There are four key decision making points for customers today. Customer loyalty is dead.
With a Little Help from Your Friends
Put your loyal customers to work for you through referrals.
Working Your Competitive Advantage
Jack Welch said, "If you don't have a competitive advantage, don't compete." So what's your competitive advantage? If it's only based on price, you risk losing your customers and your best salespeople....
Finance and Accounting
Before You Retire
Don't even think about handing in your retirement papers until you ask and answer three key questions, beginning with "How am I going to pay my bills now that I am no longer receiving a salary?"...
Budgeting Demystified
A quick intro to the world of budgeting from AMA’s best-selling seminar “Fundamentals of Finance and Accounting for Nonfinancial Managers."
Building a Bench of Financial Talent
Developing financial talent is a must. Learn how to go about this.
Checklist for the 21st-Century CFO
Few business roles have changed during the last decade as dramatically as that of the CFO. Formerly viewed as accountants focused on budgets and taxes, today's CFOs are business generalists involved in improving performance across the organization....
Companies Juggle Cost Cutting with Maintaining Competitive Benefits for International Assignments
Mercer surveys multinational organizations to determine how companies are balancing costs and business needs in planning overseas assignments.
Create Your Own Stimulus Plan
Here's a three-step plan to increase the bottom line: simplifying, streamlining, optimizing.
Cutting Health-Care Expenses, Incentivizing Employees
Bobby Hotaling tells how his company helped a client save on health care costs.
Disconnect Between Overall Economic and Personal Financial Outlooks
Latest survey from Mercer on relationship between economy and financial outlook.
Do You Speak Accounting?
Like a foreign language, learning the basics of accounting is a great career booster.
Facing the Challenge of Stalled Growth
Discover why some previously successful companies suddenly drift, with no evidence of growth.
Finance for Nonfinancial Managers
For managers to be successful in their jobs and be key influencers, they need to understand and apply the basics of finance and accounting, including financial reporting and analysis, budgeting, planning, and forecasting. Here are a few tips on how...
Guidelines for Budgeting
Here are some guidelines the next time you begin corporate budgeting.
How to Drive Growth and Profit in a Recession
It won't be a surprise that next year will be a tough year for businesses. However, it may be a surprise that even in a recession you can grow your business's bottom line with the practice of certain steps. Print the list here and hang it on your wall...
Intro to Accounting: A Little Knowledge Goes a Long Way
A few basic accounting concepts, adapted from AMA's seminar Fundamentals of Finance and Accounting for Administrative Professionals.
M&As in China: Opportunities and Obstacles
Although China is considered a prime target for foreign investments, the complex rules and regulations put in place by the country's government can make M&A in China a difficult proposition for foreign investors....
Mercer Study Shows Workforce Priorities for 2010
A study by Mercer Consulting shows emphasis on realignment of staff and strategic goals for upcoming year.
Message to Small Business Owners: Don't Neglect Personal Finances
A financial planner offers advice for entrepreneurs who want to safeguard their personal financial future, describing their most common mistakes and what steps to take now to ensure a comfortable retirement....
Mind the GAAP
A basic intro to accounting, based on content from AMA's seminar Fundamentals of Finance and Accounting for Administrative Professionals.
One in Five Persons Has Trouble Making Ends Meet
Employees are looking for ways to cut expenses due to difficulty in making it hard to go from paycheck to paycheck.
Partying During the Downturn
To party or not to party? For many corporate leaders, that is indeed the question as 2008 limps to a close. In the wake of layoffs and a general climate of belt-tightening, one thing is sure: nobody's partying like it's 1999....
Put Your Money Where Your People Are
Learn the significance of values.
Reevaluating Corporate Pension Plans
Don't expect retiring baby boomers to take the gold watch and retire quietly to a rocking chair when they turn 65. But can employer programs support the boomers' long-term financial security?...
Seven Key Steps to Move Your Company from Surviving to Thriving
Learn seven steps to save your organization from bankruptcy.
Six business Tis
Here's advice for smaller businesses about surviving the recession.
Small Business Loan Scams
Small business owners, beware. Small business loans scams are on the rise. Here are some of the more prevalent scams and tips for avoiding them....
Small Business Tips: How to Establish Credit
Boost your business's bottom line with these credit strategies from the National Association of Credit Management (NACM)....
Ten Things You Don’t Know About Managing Your Business Operations Risks
Think your business is prepared to continue operations in the face of crisis? Think again. Here, from a risk management expert, are 10 things management may have overlooked. For starters, don't assume that your IT department has the situation under...
The Financially Intelligent Organization: Knowing the Numbers Is a Part of Everyone’s Job
The authors of Financial Intelligence: A Manager's Guide to Knowing What the Numbers Really Mean present a compelling argument as to why every manager-even the most math-phobic-must acquire a basic understanding of "the numbers."...
When the Bad Drives Out the Good
Learn how the wrong reputation can interfere with corporate success, no matter how hard a company works.
Why It’s Time to Say Goodbye to Traditional Budgeting
A traditional budget could be the way of the past. See how switching to a more flexible rolling budget can benefit your business.
Why It's Time to Rethink ROI
It's time to take a "new school" look at that favorite "old school" performance metric--ROI
Your Digital Afterlife: Estate Planning in the Internet Age
A financial planning expert discusses estate planning from a digital point of view.
Human Resource Management
"Glass Ceiling" Is Cracked but Not Yet Broken
Although Americans were gratified to see an African American and a woman battle it out for the chance to occupy the #1 spot in their government, the corporate world has some catching up to do when it comes to diversity at the top. According to a...
“Time Outs” Take an Increasing Toll on Women’s Careers
Recommendations for businesses that want to retain their women employees.
10 Keys to Workplace Excellence
Motivational strategies used by the 'Best of the Best' organizations, based on surveys of over 100,000 managers and employees.
10 Steps to Rev Up Employee Engagement
Productivity lies in your employees, and if they are not happy your business will suffer. Here are 10 tips to keep employee engagement at a high level.
10 Ways to Get Employees to Love Your Company
How to build a happy, motivated, high-achieving workforce.
10 Ways to Help Employees Deal with Economic Crisis
The author of "Giving the Real Recognition Way" offers advice on how to motivate your people during the downturn.
12 Ways to Make Your Training Program a Hit
It's human nature to want to learn and develop...so why do so many employees avoid training programs like the plague? Here are 12 things you can do to get your employees excited about training....
2006 U.S. Compensation Outlook: Salary Increases Will Remain Modest, Despite a Strong Economy
Think because the economy is on the upswing you'll finally get that big pay increase? Don't count on it, according to a new compensation planning survey by Mercer Human Resource Consulting. Their data show that 2006 pay increases in the U.S. will...
2008 Training and Development Forecast
Investment in employee training and career development is now the fastest-growing HR area, according to a new survey. The biggest challenges for employers? Attracting, retaining, and engaging employees....
6 Ways to Boost Employee Engagement and Market Performance
High levels of employee engagement and higher market performance go hand in hand.
A Performance Review System That Works For Everyone
Here are 20 questions as foundation of an effective performance review.
ABCs of Corporate Social Media
Tips on how organizations can best leverage social media.
Adapting to Teleworker Trends
Nearly 29 million Americans now telecommute at least part of the time, and that number is clearly on the upswing. But organizations have a long way to go to adapt to the world of telework. For starters, they have to commit to measuring performance...
Add Web Data to Your Employees' Toolset to Help Them Succeed
Learn how to provide access to data is one of the most powerful tools for your staff.
Addressing Worker Burnout
Americans are the hardest-working people on the planet and the U.S. is the world's richest nation. But this prosperity can carry a hefty price-employee burnout....
Administrative Professionals 2002 Survey
Over the past year, administrative professionals have assumed more responsibility, are doing more work than before and have taken on more of a leadership role. As a result, more than ever, administrative professionals say they need more training to...
Administrative Professionals' Tasks and Competencies 2003 Survey
Both administrative professionals and their managers generally agree on the components of administrative support staff jobs, but there is a significant difference of opinion on the competencies that are most important for administrative professionals.
After the Layoff: Managing the Survivors
Advice for managers to keep "surviving" employees motivated and productive.
AMA Critical Skills Survey: Workers Need Higher Level Skills to Succeed in the 21st Century
The AMA 2010 Critical Skills Survey shows the importance of the 4 C's employee skills: critical thinking, collaboration, creativity, and communcation.
An Introduction to Blended Learning
Studies show that learners do better when they are provided with a variety of linked learning opportunities, such as a combination of classroom and online sessions. This excerpt from the white paper Blended Learning Opportunities, commissioned by...
Are Employers Responsible for Workers’ Financial Wellness?
Learn how employee benefits can help emplooyee finances and thereby promote employee work attitude and motivation.
Are Surveys Evil?
Everyone-customer, employee, or manager-has at some point taken a survey that made him or her want to scream from frustration. And yet, a properly executed survey can yield important information about employee and customer needs. Theresa M....
Are You Blunt? How to Say What Is on Your Mind Without Leaving a Trail of Dead Bodies
How to develop a more positive work and communication style
Are You Proud of Your Organization?
How organizations can foster an environment of pride and engagement.
Are You Wasting Time and Money on the Wrong Retention Strategies?
Business leaders can't afford to let retention slip off the radar.
Avoid Hiring Mistakes
Executive hiring secrets from an executive search expert.
Becoming an Employee-Centered Organization
Strategies for retaining your best employees and avoiding employee turnover.
Better Job Descriptions = Better Candidates
Wanted: manager who knows how to write marketing-savvy, persuasive job descriptions that attract top performers. If this isn't you, read the following article for advice on how to put together a job description that sizzles....
Beware of the Thorns in the BlackBerry Patch
As employees become more and more dependent on their so-called "crackberrys," corporate attorneys warn that the obsessive clicking is the sound of overtime lawsuits waiting to happen. It all boils down to this: what is and what is not work?...
Beyond the Automated Brain
This is your brain. This is your brain being replaced by a computer. Could it happen? Maybe not, but there's no doubt that computers have had a radical effect on the occupational distribution of the U.S. workforce....
Blended Learning Opportunities
By Allison Rossett and Rebecca Vaughan Frazee, San Diego State University. Noted experts on blended learning, Dr. Allison Rossett and her colleague Rebecca Vaughan Frazee explore the common components of blended learning and how organizations are...
Boost Your Bottom Line-through Better People Management
The best way to avoid poorly performing employees is to avoid hiring them in the first place. Here are some sure-fire ways to beef up your organization's people management competencies....
Brian Tracy on How to Hire the Right People
If you hire the right people for the right job, your company's productivity can skyrocket. Brian Tracy offers tips on how to hire the right people.
Bridging China’s Talent Gap
As the Chinese economy continues to grow, demand for highly talented employees, especially people with local and international managerial skills, now exceeds the supply. The Chinese government knows it must increase the number of educated people if...
Bridging the Gender Pay Gap
Sure, all men are created equal. But women? When it comes to salaries, not so much. Although the latter decades of the 20th century brough substantial progress for women's rights, when it comes to pay equity, the numbers still don't add up. The...
Building a Sense of Teamwork Among Staff Members
Advice on making a group into a work team.
Building Employee Confidence
What is the number one personality trait of individuals who deal most effectively with change? It’s confidence. Here are seven strategies from change management expert Carol Kinsey Goman, Ph.D., that will help your people become more confident and...
Building Employee Potential on a Daily Basis
Tough times demand you build employees for advancement.
Building Sustainable Talent Pipelines
Finding and developing talented performers is one of a leader's most important jobs. Here are seven core principles you can use to create a successful talent management program....
Can We Really Spot Talent?
Talent: you've either got it or you don't, right? Not necessarily, according to many experts. The Human Resource Institute's Mark Vickers takes a look at current thinking about the definition of talent and finds that it's not always as easy to...
Can Work Ethic Be Bolstered in Troubled Times?
The work ethic and attitudes that employees bring to their jobs each day certainly affect a firm's overall performance. If employers adopt practices designed to boost employee commitment, they may be able to offset any negative consequences of the...
China's Talent Crunch
Would you believe that China, the world's most populous nation, is experiencing a serious talent shortage? Believe it. A talent-management "perfect storm" of rapid growth, increasing wages, and a skills lag threaten to derail even established...
Coaching Dilemmas: Traps and Pitfalls to Avoid
Learn to avoid these coaching mistakes
Coaching: A Global Study of Successful Practices
Executive coaching is often viewed with a combination of hope and skepticism. On the one hand, assigning employees a coach seems like an excellent way to provide custom-delivered development opportunities. On the other hand, coaching is often viewed...
Coaching: What Really Works
In the old days, coaching carried a bit of a stigma, as it was often directed at problem employees. But today's coachee is more likely viewed as being on the fast track, according to a new AMA/Institute for Corporate Productivity global study....
Coming Soon to a New Media Channel Near You
Web 2.0 is here. Is your company ready for it? This article from the experts at the Institute for Corporate Productivity examines how new technologies are changing the way companies communicate....
Companies Juggle Cost Cutting with Maintaining Competitive Benefits for International Assignments
Mercer surveys multinational organizations to determine how companies are balancing costs and business needs in planning overseas assignments.
Connecting with Nonwired Workers
Dust off those old break-room bulletin boards. Even in the age of Web 2.0, communicating with employees isn't always best done via the computer. The Institute for Corporate Productivity's Jo Averill-Snell explains why....
Consumer-Driven Healthcare 2003 Survey
Consumer-driven healthcare plans are all the rage in trade journals and Websites these days. Pundits predict that these programs, through which consumers, not the company or insurance provider, determine where they will spend their healthcare...
Coping with Holiday Stress at Work
Everyone is familiar with the tension that the holidays can cause at home, but the workplace can be similarly frantic and filled with anxiety during the season. Performance & Profits gift wraps some suggestions for dealing with holiday stress...
Creating Adaptive Organizations
Learn how to live in a fast-changing environment.
Crisis Management & Sceurity Issues
Fewer U.S. companies have crisis management plans in place today than in 2003, an AMA survey shows. In light of the third anniversary of the September 11 attacks, AMA surveyed its members and customers to determine if companies are prepared today to...
Crisis Management and Security Issues 2002 Survey
Business crises come in many forms and can occur any time without notice. So, whether it is an accident, a scandal, an act of nature or a malicious act, organizations recognize that they need to be prepared. Or do they? AMA surveyed 428 Executive...
Crisis Management and Security Issues 2004 Survey
Fewer U.S. companies have crisis management plans in place today than in 2003, an AMA survey shows. In light of the third anniversary of the September 11 attacks, AMA surveyed its members and customers to determine if companies are prepared today to...
C-Suite Hiring Forecast: The Ability to Innovate Will Be Key in 2007
A steady economy and a stronger tech sector have set the stage for an increase in executive hiring. Those execs most in demand will be those who have proven expertise in managing a diverse work force and can innovate most successfully....
Cultivating Effective Corporate Cultures
What factors influence corporate culture? And how can businesses develop the kind of culture that fosters productivity and profitability? AMA commissioned a study by the Institute for Corporate Productivity to find out....
Dan Pink Shifts into Drive
Daniel H. Pink discusses why classic "carrot and stick" motivation methods no longer apply.
Developing Future Leaders
Will your organization experience a "brain drain" when the baby boomers start retiring in a few years? The answer depends on how committed today's leaders are to developing their successors....
Disengaged or Dynamic? Personality Testing to Get the Right Hires
Personality testing will increase as companies seek to add engaged employees on their staff.
Diversity: It’s Right, but That Doesn’t Mean It’s Easy
These three best practices from Deloitte & Touche can be used as a blueprint for any organization committed to creating a diverse workplace....
Do People Drive Business? You Bet Your Assets
Evidence-Based Human Resources uses analytics to show the link between people management and business performance.
Do Worry, Be Happy
Most of the events in our lives provoke a range of emotions. At a wedding, we might weep while smiling, and at a funeral, we may laugh through our tears. Yet at work, we're usually expected to remain relentlessly upbeat, even if our true feelings are...
Does Your Firm Know What It's Getting from Corporate Giving?
There's a genuine link between volunteerism programs and corporate performance.
Does Your Organization Live Up to Its Values?
Perhaps as a reaction to early 21st century corporate ethics scandals, practically every organization, from "mom and pop" stores to global mega corporations, has a beautifully written statement of values, often framed and prominently displayed...
Economic Conditions 2002 Survey
AMA conducted an online survey of its Executive Members in January and February 2002 to obtain a quick snapshot of how executives were feeling about the state of their organizations and the economy.
Economic Conditions 2003 Survey
American business people are more pessimistic about the U.S. economy than they were one year ago and are anticipating job eliminations, hiring freezes and cutbacks. And more than 60% believe that the conflict in Iraq will have at least a moderate...
Effective Knowledge Transfer Can Help Transform Your Bottom Line
Does your company have a knowledge transfer plan? If not, as baby boomers retire, your business could be at risk....
Effectively Implementing a Blended Learning Approach
Eedo Knowledgeware's white paper presents a comprehensive overview of blended learning, from theoretical framework to best practices, and provides a measured analysis of potential applications. It examines the reasons to adopt a blended learning...
Electronic Monitoring and Surveillance 2007 Survey
From e-mail monitoring and Website blocking to phone tapping and GPS tracking, employers increasingly combine technology with policy to manage productivity and minimize litigation, security, and other risks. That's according to the 2007 Electronic...
E-Mail Rules, Policies and Practices 2003 Survey
More than half of U.S. companies engage in some form of e-mail monitoring of employees and enforce e-mail policies with discipline or other methods. In fact, 22% have terminated an employee for e-mail infractions. Three-fourths of all organizations...
Employee Benefits Show Little Change from 2006
Most benefits remained stable in 2007 from 2006, according to SHRM's latest survey. But some, including automobile allowance/expenses, actually decreased this year....
Employee Retention: Fantasy or Reality
Employee retention is vital to a business's success. Learn why a retention plan might not be the best move, and how to keep your top employees around.