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Learn the process improvements, benefits, and challenges of ITIL right at your desktop!
ITIL® Service Capability: Operational Support and Analysis
Find out how to execute processes within ITIL Operational Support and Analysis right at your desktop.
ITIL® Service Capability: Planning, Protection, and Optimization
Learn how to identify and execute the ITIL Planning, Protection, and Optimization processes—right at your desktop!
ITIL® Service Capability: Release, Control, and Validation
Right at your desktop--learn how to achieve operational excellence through ITIL release, control, and validation processes, activities, and functions.
ITIL® Service Capability: Service Offerings and Agreements
Learn your service capability within ITIL Service Offerings and Agreements.
ITIL® Service Lifecycle: Continual Service Improvement
With this live online workshop, develop and adjust your IT services and processes to changing business needs.
ITIL® Service Lifecycle: Service Design
Learn how to design and deliver ITIL Service Design processes in this virtual seminar!
ITIL® Service Lifecycle: Service Operation
Achieve reliable, quality delivery of IT services in this virtual seminar!
ITIL® Service Lifecycle: Service Strategy
Learn about the conerstone of Service Strategy within ITIL Service Lifecycle—right at your desktop!
ITIL® Service Lifecycle: Service Transition
Learn to deliver your IT projects and services on time, and on budget right at your desktop!
ITIL®: Managing Across the Lifecycle
Learn what it takes to plan and execute IT Service Management while you prepare for ITIL Expert certification right at your desktop!
Elizabeth Harrin on Emerging Social Media Technology
Elizabeth Harrin talks to us about emerging social media and how to use it effectively for business.