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Learn the process improvements, benefits, and challenges of ITIL right at your desktop!
ITIL® Service Capability: Operational Support and Analysis
Find out how to execute processes within ITIL Operational Support and Analysis right at your desktop.
ITIL® Service Capability: Planning, Protection, and Optimization
Learn how to identify and execute the ITIL Planning, Protection, and Optimization processes—right at your desktop!
ITIL® Service Capability: Release, Control, and Validation
Right at your desktop--learn how to achieve operational excellence through ITIL release, control, and validation processes, activities, and functions.
ITIL® Service Capability: Service Offerings and Agreements
Learn your service capability within ITIL Service Offerings and Agreements—right from your desktop.
ITIL® Service Lifecycle: Continual Service Improvement
With this live online workshop, develop and adjust your IT services and processes to changing business needs.
ITIL® Service Lifecycle: Service Design
Learn how to design and deliver ITIL Service Design processes in this virtual seminar!
ITIL® Service Lifecycle: Service Operation
Achieve reliable, quality delivery of IT services in this virtual seminar!
ITIL® Service Lifecycle: Service Strategy
Learn about the conerstone of Service Strategy within ITIL Service Lifecycle—right at your desktop!
ITIL® Service Lifecycle: Service Transition
Learn to deliver your IT projects and services on time, and on budget right at your desktop!
ITIL®: Managing Across the Lifecycle
Learn what it takes to plan and execute IT Service Management while you prepare for ITIL Expert certification right at your desktop!