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Training and Development Solutions

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Training and Development
101 Activities for Delivering Knock Your Socks Off Service
The ultimate activity guide to mastering the art of exceptional customer service.
101 Activities for Delivering Knock Your Socks Off Service
The ultimate activity guide to mastering the art of exceptional customer service.
Conflict and Communication Activity Book
Conflict resolution is easier with these 30 dynamic exercises!
Corporate University Handbook
A comprehensive guide to creating and runing a successful corporate university.
Creative Training Idea Book
Recognized expert Robert W. Lucas takes training to new levels of fun, participation, and results.
Customer Service Activity Book
Powerful training exercises for creating top-notch customer service!
Customer Service Management Training 101
Great customer service depends on great customer service MANAGEMENT.
Diversity Training Activity Book
An empathetic, practical guide for creating a more open-minded, understanding workplace.
Emotional Intelligence Activity Book
The first book of activities dedicated to developing Emotional Intelligence in the workplace!
First-Time Trainer
State-of-the-art tools for getting employees on board, engaged, and ready to learn.
Innovation at Work
Training for innovation requires innovative training. This book provides readers with powerful, proven exercises for inspiring creativity.
Instructional Design for Action Learning
A facilitator's guide to delivering learner-based training that really works.
Laugh and Learn
A stand-up comic used her day job teaching traffic school to launch a training career. The results are nothing to laugh at!
Leadership Training Activity Book
All the exercises trainers need to prepare the leaders of tomorrow.
Leading the Learning Revolution
Continuing education is a booming, competitive market. Outperform the competition with this how-to-do-it-right guide.
Management Training Tool Kit
New managers gain practice solving difficult people problems—and hit the ground running—with this innovative training guide.
More Quick Team-Building Activities for Busy Managers
All-new, fast, simple exercises managers can use to build great teams!
Negotiation at Work
Serious activities for teaching the art of negotiation.
Presentation Skills Workshop
Second in an outstanding series for corporate trainers: a tool kit for designing and delivering presentation-skills workshops.
Team Workout
A practical collection of new activities focusing on team building and team training.
Team-Building Workshop
All the tools and tactics trainers need to lead effective team-building sessions.
Trainer's Tool Kit
A brand-new, updated edition of the one guide every trainer needs.
Training on Trial
The defendants—corporate training programs—are hereby charged with failing to deliver results. Is yours guilty?
Turning Training into Learning
Training is wasted unless employees really learn. This book makes sure that learning happens--every time.
Understanding Action Learning
How to combine theory and practice for optimal adult learning.
Working Longer
The secret weapon in winning the war for talent.