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Customer Service Solutions

The items listed below are all of those matching the criteria you have selected: Books , Customer Service . To further narrow your results select another parameter from the menu on the left.
Customer Service
101 Activities for Delivering Knock Your Socks Off Service
The ultimate activity guide to mastering the art of exceptional customer service.
101 Activities for Delivering Knock Your Socks Off Service
The ultimate activity guide to mastering the art of exceptional customer service.
Award Winning Customer Service
Fast answers for busy readers responsible for ensuring great customer service.
Behavioral Advantage
Dealing business-to-business? You need to be on your best behavior.
Coaching Knock Your Socks Off Service
Witty and easy to read...shows how to apply vital coaching skills in customer service arena.
Customer Service Activity Book
Powerful training exercises for creating top-notch customer service!
Customer Service Management Training 101
Great customer service depends on great customer service MANAGEMENT.
Customer Service Survival Kit
Proven strategies for handling any customer crisis.
Customer Service Training 101
From the first impression to the last "thank you,? great service is the hallmark of great companies—like yours.
Delight Your Customers
Don't settle for service that's anything less than extraordinary.
Delivering Knock Your Socks Off Service
An all new, updated edition of the book that's been helping to knock customers' socks off for 20 years.
Exceptional Service, Exceptional Profit
“Filled with treasure and big ideas, this book will help you become exceptional.” – SETH GODIN
Great Customer Service on the Telephone
Quick-reading guide shows the best ways to handle customers on the phone.
Kindness Revolution
Re-energizing a company's customer service -- and inspiring greater customer loyalty --using the power of kindness.
Managing Knock Your Socks Off Service
The bestselling customer service management book—updated with fresh examples, new tools, and the latest, cutting-edge ideas.
Powerful Phrases for Effective Customer Service
Phenomenal customer service can't be put into words. Or can it?
Real-Time Contact Center
New technology and best practices to turn your contact center into a revenue generator.
Secret Service
What's the big secret to giving great customer service?
Service Failure
What causes poor customer service? You might be surprised.
Strategic Customer Service
A new approach to customer service that will transform the entire organization...and create true competitive advantage.
What to Say to a Porcupine
An entertaining, instructive collection of fables that will inspire the kind of customer service that keeps people coming back!
Winning Behavior
How do the best companies consistently outstrip their competitors? It's all a matter of behavior.