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Customer Service Solutions

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Customer Service
101 Activities for Delivering Knock Your Socks Off Service
The ultimate activity guide to mastering the art of exceptional customer service.
101 Activities for Delivering Knock Your Socks Off Service
The ultimate activity guide to mastering the art of exceptional customer service.
All Customers Are Irrational
For improving customer loyalty, the best ideas are rarely the most logical.
Award Winning Customer Service
Fast answers for busy readers responsible for ensuring great customer service.
Behavioral Advantage
Dealing business-to-business? You need to be on your best behavior.
Coaching Knock Your Socks Off Service
Witty and easy to read...shows how to apply vital coaching skills in customer service arena.
Customer Service Management Training 101
Great customer service depends on great customer service MANAGEMENT.
Customer Service Training 101
From the first impression to the last "thank you,? great service is the hallmark of great companies—like yours.
Delivering Knock Your Socks Off Service
An all new, updated edition of the book that's been helping to knock customers' socks off for 20 years.
Exceptional Service, Exceptional Profit
“Filled with treasure and big ideas, this book will help you become exceptional.” – SETH GODIN
Great Customer Service on the Telephone
Quick-reading guide shows the best ways to handle customers on the phone.
Kindness Revolution
Re-energizing a company's customer service -- and inspiring greater customer loyalty --using the power of kindness.
Knock Your Socks Off Answers
Solving customer nightmares and soothing nightmare customers.
Loyalty Advantage
Build company loyalty from the inside out.
Managing Knock Your Socks Off Service
The best-selling customer service management book is back and better than ever...with new tips, strategies, and examples!
Real-Time Contact Center
New technology and best practices to turn your contact center into a revenue generator.
Secret Service
What's the big secret to giving great customer service?
Strategic Customer Service
A new approach to customer service that will transform the entire organization...and create true competitive advantage.
What to Say to a Porcupine
An entertaining, instructive collection of fables that will inspire the kind of customer service that keeps people coming back!
Who's Your Gladys?
Compelling customer service practices all your customers—even Gladys—will thank you for!
Winning Behavior
How do the best companies consistently outstrip their competitors? It's all a matter of behavior.