Improve your knowledge of strategic planning to understand what senior management is thinking and why—and increase your value to your organization!
The ability to win respect, influence people and cultivate cooperation is essential to career success—especially since the people with whom you interact can change without warning.
What you say and how you say it can determine your success.
Assess and synthesize information so it’s meaningful to you and your business.
Develop proactive approaches to meet complex challenges with your team.
With this Live Online workshop, you can build a solid foundation of project management knowledge that covers the entire project lifecycle.
Master the skills needed for top-notch IT project management!
Improve your communication skills—and every aspect of your work relationships.
Learn the process improvements, benefits, and challenges of ITIL right at your desktop!
Find out how to execute processes within ITIL Operational Support and Analysis right at your desktop.
Learn how to identify and execute the ITIL Planning, Protection, and Optimization processes—right at your desktop!
Right at your desktop--learn how to achieve operational excellence through ITIL release, control, and validation processes, activities, and functions.
Learn your service capability within ITIL Service Offerings and Agreements—right from your desktop.
With this live online workshop, develop and adjust your IT services and processes to changing business needs.
Learn how to design and deliver ITIL Service Design processes in this virtual seminar!
Achieve reliable, quality delivery of IT services in this virtual seminar!
Learn about the conerstone of Service Strategy within ITIL Service Lifecycle—right at your desktop!
Learn to deliver your IT projects and services on time, and on budget right at your desktop!
Learn what it takes to plan and execute IT Service Management while you prepare for ITIL Expert certification right at your desktop!
If your organization has forged strategic alliances—or is planning to—you can’t afford to miss this information-packed session.
For women looking to advance their careers, sobering realities need to be considered and addressed.
Master the art of IT and technical leadership with these essential “people” skills.
For virtual or remote teams to succeed, the team leader must successfully apply special insights and techniques to guide performance and work relationships.
Gain the foundational skills you need to succeed.
Take your management skills to a higher level of proficiency.
Master the challenges of an expanding workload and perpetual change!
Understand how emotions affect your job performance—and learn practical techniques to manage them.
This live online seminar gives you intensive, hands-on training for using the powerful Microsoft Project tool.
Managing information technology professionals demands a whole new set of skills.
This Live Online seminar gives you a step-by-step guide to effective negotiation.