Learn how to identify and execute the ITIL Planning, Protection, and Optimization processes—right at your desktop!
Right at your desktop--learn how to achieve operational excellence through ITIL release, control, and validation processes, activities, and functions.
Learn your service capability within ITIL Service Offerings and Agreements—right from your desktop.
With this live online workshop, develop and adjust your IT services and processes to changing business needs.
Learn how to design and deliver ITIL Service Design processes in this virtual seminar!
Achieve reliable, quality delivery of IT services in this virtual seminar!
Learn about the conerstone of Service Strategy within ITIL Service Lifecycle—right at your desktop!
Learn to deliver your IT projects and services on time, and on budget right at your desktop!
Learn what it takes to plan and execute IT Service Management while you prepare for ITIL Expert certification right at your desktop!
Lead more effectively by creating rapport, synergy and two-way trust.
Through effective leadership communication, motivate action at every level and influence even the toughest executives, customers, subordinates and stakeholders.
Do you need leadership training to prepare you to take that next step? Learn how to get noticed and selected for a leadership position and develop effective leadership skills required from confident leaders.
Build an executive leadership style that creates trust, sets a clear vision and guides your team to greater performance and profit.
It's a fact of organizational life: Leadership communication goes hand-in-hand with success—and the effective application of this skill is particularly essential in an uncertain economy when painful business decisions are made daily.
Each year, hundreds of technical professionals gain the “people” skills they need to master the art of leadership at this powerful seminar!
You have the power to create change and inspire successful outcomes
Do your new managers have the crucial communication and delegation skills correlated with top performance?
Have your new supervisors mastered the four basic management competencies to position their team for success?
Gaining new skills is the first step to meeting new job demands!
Be the catalyst that motivates your team to heightened productivity.
You have the experience and technical skills. Now add the management know-how to drive results
Arm yourself with the 10 vital business skills you need to make sound business decisions
Get more of the right things done!
Bring your team together and jumpstart your Agile practice.
Transition sound traditional test practices into an Agile environment to strengthen product quality, process improvement and test confidence.
Nail Your Project Every Time
Learn, understand, and execute the three overarching areas of change under Scrum: iterative development, self-management, and visibility.
Learn to elicit effective requirements for your Agile project right at your desktop!
Develop a blueprint to deliver your project successfully.
Don’t jeopardize your project’s objectives by starting off with inaccurate and unrealistic baselines for scope, timeline, costs and quality.