Learn how your organization can identify and execute the ITIL Planning, Protection, and Optimization processes.
Achieve operational excellence in your organization through ITIL Release, Control, and Validation processes, activities, and functions.
Learn your organization's service capability within ITIL Service Offerings and Agreements.
Develop and adjust your IT services and processes to changing business needs in your organization.
Learn how to design and deliver ITIL Service Design processes within your organization!
Achieve reliable, quality delivery of IT Services in your organization!
The Service Strategy is the cornerstone of ITIL Service Lifecycle...make it a priority for your organization!
Streamline your organization's IT projects and services with on time, and on budget results!
Learn what it takes to plan and execute IT Service Management for your organization.
Does your staff lead by creating rapport, synergy and two-way trust?
Does your staff have “the right stuff” to influence, persuade, motivate and win over key stakeholders?
Is your staff ready for leadership? Empower them with training to hit the ground running!
To stay competitive, you must have this skill!
Can your employees focus on the big picture and uphold high standards while wearing many hats?
Many virtual teams fail. Does your staff have the specific skills to manage virtual collaboration?
Can your leaders craft compelling messages that inspire action—and produce results?
Does your staff have the people skills to use coaching, communication and authority to manage others?
Developing proactive approaches to meet complex challenges in the team environment.
Do your new managers have the crucial communication and delegation skills correlated with top performance?
Have your new supervisors mastered the four basic management competencies to position their team for success?
Are your employees ready to grow in their jobs and meet new job demands?
Cultivate effectiveness, lead with excellence and transform your team for breakthrough results.
Can your people resolve conflicts, energize the team and transform resistance into support?
Your IT staff has the experience and the technical skills. Now, give them the management expertise to succeed.
All the essential elements of high-level business courses in just 5 days
Empower your staff to make focused, better-informed decisions with clarity and confidence
Give your staff the tools they need to manage more effectively in a constantly changing environment.
Are your employees feeling overwhelmed? Do they need to refocus their priorities?
Bring your team together and jumpstart your Agile practice.
Strengthen your product quality, process improvement and test confidence by converting your organization into an Agile environment.