Text messaging, e-mails, the Blackberry—there’s no shortage of ways to communicate quickly in the Digital Age. But finding the right words and saying them in the right way is no easy task.
Give your staff the tools they need when facing upheaval, uncomfortable and challenging situations
Build and support a more positive and productive workplace climate.
Tactics for getting others to cooperate and help accomplish your objectives
Discover new ways to break through mental barriers, ho-hum thinking and roadblocks
When faced with tough challenges, do your employees arrive at the best business decision?
Does your team have the skills to deliver the kind of service that will keep customers coming back?
Developed with IBM® exclusively for AMA
Does your staff understand the fine points of entrusting their work to others?
Empower your staff to make focused, better-informed decisions with clarity and confidence
Does your team possess the conversation skills required to get buy-in for their ideas, make better informed decisions and obtain committed action from others?
Give your staff the skills they need to collaborate more effectively with co-workers.
Developed with Dr. Daniel Goleman, based on his research and bestselling book Leadership: The Power of Emotional Intelligence—Selected Writings
How to deliver positive feedback in your toughest conversations of the year
Help your staff develop self-direction skills to maximize their productivity regardless of distractions.
Developing dynamic listening skills to ensure effective communication is the secret ingredient to your organization’s bottom-line demands!
Your staff will learn to convey technical content to any audience through accurate, clear and concise writing
Does your staff have the basic PM know-how to support project success?
Efficiently prepare and run strategic planning sessions that produce real results.
Does your staff have the know-how to maximize company assets and protect investments?
Practical tools to be resilient to work-related stresses that hurt your performance and productivity.
Can your staff use cost accounting to optimize the deployment of people, resources and materials?
Do your employees have the financial acumen to understand what drives financial performance and bottom line results?
Get the basic skills you need to accurately predict revenues and costs.
Is your staff well-versed in the HR essentials from compensation to compliance?
Can your staff handle every step of the purchasing, vendor and materials management process?
Can your sales managers take over a sales team of rookies and pros and maximize their effectiveness?
Improving strategic planning to understand what senior management is thinking and why—and increase your staff's value to the organization!
Focus on results, not activity, and empower yourself to make the right choice.
EQ is a key attribute that you must determine before you make an offer