Resolving Conflicts on the Job, 2nd edition

Authors: Bill Withers , Jerry Wisinski
Pub Date: 2007
Your Price: $24.95
ISBN: 0814474136
Format: Hardcover

• Overview
• Sample Chapter
• Table of Contents
• Request an Evaluation Copy, INSTRUCTOR ONLY!

Table of Contents

Preface to the Second Edition

Preface to the First Edition

1. - A Brief Overview of Conflict

2. - Why People Fight at Work

3. - Five Ways to Engage Conflict

4. - Ways to Listen

5. - Ways to Give (and Receive) Feedback

6. - Conflict Styles

7. - Staying Cool in a Conflict

8. - Ways to Engage Conflict on the Job—Up, Down, and Sideways

9. - Ways to Work with Teams in Conflict

10. - Can All This Conflict Be Good for Me?

11. - Why Do I Care?
Appendix - Be Prepared
Further Reading
Index

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