Standing Strong in Difficult Workplace Situations Seminar # 2818

Facing workplace behavior that leaves you distracted or reduces your effectiveness? Learn to flex your communication style while building thinking skills in this stimulating workshop.

In today’s workplace, professionals interact with all kinds of people—including some who can exasperate even the most patient of individuals! To remain effective in your job, you have to stay composed and professional when faced with difficult people and situations. In this one-day, intensive hands-on workshop, you’ll build problem-solving skills through interactive individual and group activities—everything that is taught you will practice in class. As you’re building thinking skills, you’ll bring your real-life situations to the workshop and return to work with usable action plans to manage your mindset and take control of every situation.

How You Will Benefit

• Identify the dynamics of difficult situations and people
  
• Learn how to respond quickly and effectively to defuse emotionally charged situations
  
• Apply effective problem-solving and communication skills to common stressful situations
  
• Choose the right approach to achieve a harmonious working environment
  
• Replace unproductive reactions with effective actions
  
• Forge stronger professional working relationships

What You Will Cover

• Understanding the root causes of workplace conflict as well as your own mindset and communication style
  
• Giving and receiving constructive feedback methods
  
• Managing your emotions in stressful situations
  
• Applying models and tools to manage conflict in different workplace settings
  
• Developing a personal action plan for dealing with turbulent situations

Who Should Attend

Business professionals across all functional areas who are interested in building thinking skills and getting tools to respond effectively when faced with difficult people, situations and workplace conflicts.

Additional Information

• Extended Seminar Description
• Faculty Info
• Seminar Hours
• Travel and Accommodations
• Cancellation Policy
• Federal Government Employee Discounts
• On-Site Delivery

Registration Fee

1 day / 0.6 CEUs
Nonmembers $ 995 / AMA Members $ 895 / GSA $ 766

Schedule

We have 1 scheduled session located nationwide starting between December 5, 2008 and December 5, 2008.

• Call 1-877-566-9441 for an AMA Training Consultant.
• E-mail customerservice@amanet.org
• Fax AMA Text Registration Form
• Mail AMA Text Registration Form