Are You Being Heard?: Business Conversation Skills for Administrative Professionals Seminar # 2120
Are You Being Heard? is no longer available as an open enrollment seminar, but it can be delivered at your site. Please consider these alternative solutions to your development needs:
- Review AMA’s complete seminar offerings in Office and Administrative Support.
- Call 1-877-566-9441 to speak to a sales representative about bringing this or a similar seminar to your workplace.
- Request a copy of AMA’s most recent seminar catalog.
You’ve proven your competence and your value. So why aren’t you getting your point across?
Overcome unfair perceptions and unique barriers to getting heard...and moving ahead. Whether you're coordinating activities, sharing information, planning projects, training others, coaching or negotiating, you need essential business conversation tools to achieve results. Learn how to project confidence, keep conversations focused and productive, exhibit knowledge abd credibility and exert influence in a wide variety of interactions you face every day.
How You Will Benefit
- Get others to listen to your ideas
- Build rapport to get and hold attention
- Project a confident, professional and trustworthy image
- Organize your ideas and express them clearly and succinctly
- Become more productive through effective workplace conversations
- Control the direction of conversations to maximize time and resources
- Better engage others in creative problem-solving discussions and meetings
- Minimize defensiveness—and encourage buy-in and commitment—in the face of disagreement or resistance
- Practice using focused conversation skills to achieveunderstanding, credibility and recognition
What You Will Cover
- Effective conversations start with you: components of self-identity
- Developing focused business conversation skills
- Exhibiting confidence and competence for better conversation results
- Establishing professional rapport and open communication
- Flexing conversation style preferences
- Controlling emotions and defensiveness
- Conducting different types of workplace conversations
- Setting a plan for action
Who Should Attend
Administrative professionals who are already competent in the tasks associated with their job, but need the skills to conduct the myriad of conversations and interactions critical to high-level performance.